Trainee Administrator

3 weeks ago


Manchester, United Kingdom Get Staffed Online Recruitment Full time

**Trainee Administrator - Apprenticeship**

Our client are a provider of mental health and bereavement services based in Manchester who are looking for a bright, responsive and friendly Business Administrator to provide support to the organisation. The biggest aspect of the role with be to support business operations on a daily basis. You will also be responsible for the day-to-day running of data management systems and processes and have confidence in liaising with third parties on behalf of the senior management team.

If you're looking to make an impact in an organisation that is making a real difference - this is the opportunity for you

**Key responsibilities**:
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Action all incoming faxes
- Signpost patients to the correct service
- Process incoming and outgoing mail
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
- Process calling letters are requested
- Process all DNA letters in accordance with current policy
- Action GP2GP tasks
- Read code data on EMIS Web
- Photocopy documentation as required
- File and store records as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries (including administrative queries) as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area always
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested

**You will need**:

- GCSE's or equivalent in Maths and English
- Excellent communication skills
- Ability to work flexibly
- Excellent IT skills
- Fast typing and accurate minute-taking
- Good presentation skills
- The means to travel to locations in the Greater Manchester area

You will be studying for a Business Admin Level 3 qualification as part of this role.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: SAP-4471-9



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