Enforcement Support Assistant

2 weeks ago

Darlington, United Kingdom CDER Group Full time

**About CDER Group**
- UK market leading technical debt collections & enforcement group
- No. 1 in Road User Charging: Highways England, Transport for London
- Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
- 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
- 150+ Local Authority clients
- People and technology centric business
- Advanced unique business operating software platform

**Introduction**

The Enforcement Support Assistant provides essential administration and support to CDER Enforcement Agents working in the field.

The Enforcement Support Assistant will assist in key administrative duties to help with the smooth running of the Enforcement Support Department.

The role is based in CDER Group’s office in Darlington on a shift pattern and will require the post holder to be flexible in terms of hours of duty.

**Responsibilities**
- Completing Enforcement Agent / System generated Tasks and Alerts ensuring these are resolved within SLA
- Making and receiving calls to Enforcement Agents and answering their questions and queries
- Resolve financial queries on behalf of the Accounts Department such as late banking, chargebacks and none updated Enforcement Agent payments
- Undertake actions and activities in relation to operational needs such as address cleansing, reviewing blocked cases, reviewing spotted vehicles, linking new accounts, generating reports and letters, company tracing, vehicle removal requests etc
- Liaise directly with the Enforcement Support Supervisor and Internal Operations manager
- Responsible for undertaking regular case audits ensuring Enforcement Agents are acting compliantly at all times
- Oversee and validate overpayments, refunds and 3rd party invoices such as removal, storage, and auction costs
- Oversee the removal of goods process and manage the necessary correspondence to customers
- Gather information from Enforcement Agents to support any complaints
- Co-ordinate and manage day to day EA requirements including vehicle requirements, clamp orders, stationary etc
- Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis
- Upload of Bail / No Bail Warrants and Commercial rent cases to our unique platform - Edge
- Training new members of staff on Enforcement Support duties
- Undertake any reasonable request or task as requested

**Personal qualities, experience and skills**
- Willingness to work flexible hours
- Excellent verbal and written communication skills
- Self-motivated with the ability to work under pressure, in difficult situations, work independently and as part of a team
- Excellent knowledge of Microsoft Software systems
- It would be desirable, but not essential, to have knowledge of the Enforcement Agent industry and Taking Control of Goods regulations.

**Benefits**
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking
- Loans for travel
- Cycle to work scheme
- 22 days holiday, rising to 25
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice - up to two days per year
- Long service awards
- Enhanced family leave
- Hybrid working
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

**Salary**: From £19,838.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Work Location: In person

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