Sen Complaints and Compliance Officer
2 weeks ago
SEN Complaints and Compliance Officer (internal opportunity) - Ref: CH00623 - (2300005H)
Description
** Please note that this is an internal opportunity for Walsall Council employees only **
**SEN Complaints and Compliance Officer - Ref: CH00623**
**Salary: G9 £36,298 - £41,496 per annum**
**Contract: Full-time, permanent**
Walsall Children's Services is seeking a dedicated and professional person to:
- work in liaison with the Education, Health and Care Plan Manager and directly with SEND EHC Case Work Officers to respond to complaints received whether directly by the Assessment & Review Team or via the Walsall Council Complaints team, including enquiries received from Councillors
- be the first point of call for the Local Government Ombudsman, drafting replies and ensuring timely follow up
- advise and guide Case Work Officers on questions of compliance with the current SEND Code of Practice
- respond and lead responses to Freedom of Information Requests with administration colleagues
- lead responses to Tribunal referrals and monitoring Mediation outcomes that are being followed by Case Work Officers.
**Closing date: Monday 1st May 2023**
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Primary Location: GB-GB-Walsall
Work Locations: CHILDRENS SERVICES 2ND FLOOR CIVIC CHILDRENS SERVICES ZONE 2 SECOND FLOOR CIVIC CENTREDARWALL STREET Walsall WS1 1TP
Job: Technical
Organisation: Walsall Council BU
Job Posting: Apr 20, 2023, 5:22:50 AM
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