Resource Dispatcher

3 weeks ago

West Sussex, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full time

Resource Dispatcher
- We are not offering Sponsorship for this position*

**Base**: Coxheath/Gillingham Emergency Operations Centre

What have you done today? Today, I saved a life

When you ring 999 your call goes through to one of our two Emergency Operations Centres (EOCs). That call often then needs someone to send the appropriate response and decide what operational resources should be sent to emergency incidents.:
We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

You will need the ability to adapt quickly to new technologies and systems, with fast and accurate keyboard skills. You must be able to multitask using the computer, telephone and radio whilst making quick decisions that will directly affect patient care in acute circumstances. Attention to detail with a high level of customer service skills - empathy, listening and negotiation are fundamental to fulfilling the role, as is excellent communication and team working.

Resource Dispatcher
- Will vary responsibilities in accordance with the requirements set out by the Dispatch Team Leader or Emergency Operations Centre Manager.
- Effectively manage the deployment and allocation of the full range of resources in line with agreed dispatch deployment policies for the purposes of achieving locally and nationally agreed performance standards.
- Will communicate via phone and radio systems to field operational resources, external agencies and the public.
- Must be able to negotiate and persuade to achieve co-operation and agreement with EOC staff, field operational staff and external agencies.
- Information passed is likely to be highly sensitive and, in some cases, highly distressing (dealing with traumatic circumstances including murders, suicides, child death, major incidents, business continuity incidents etc).
- Ensuring crews are booked on and off duty on the CAD as required.
- Will be required to dispatch one or multiple dispatch desks on shift as instructed by the Dispatch Team Leader or above.
- Will be the primary contact point for resourcing, allocation and deployment for all resources in the dispatch desk(s) that the Resource Dispatcher is covering.
- Appropriately manage, or escalate if required, welfare, response, allocation or other resourcing or staffing issues to the Dispatch Team Leader or above.

**Base**: Coxheath/Gillingham EOC

**Hours**: Full-time 37.5 hours per week

**We offer**:

- Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday - Friday and all-day Saturday you will earn a shift bonus
- 35 days’ annual leave inclusive of Bank Holidays (pro rata)
- Full -time 37.5 hours/week on a core rota pattern
- Free parking
- Blue Light discount card Blue Light Card
- Generous NHS Pension Scheme
- Award winning Wellbeing hub
- Staff networks
- Training and development
- Salary Sacrifice schemes for cars or push bikes
- Access to occupational health

**Training programme**:

- 7 days full time (7.5 hours per day unless otherwise stated)
- Plus 15 mentoring shifts over a 10-week period various shifts
- Has a ‘must’ attend policy, with no annual leave being permitted during this period.
- Comprises of classroom and observing and mentoring periods within the working environment.
- Is designed to fully support full transition to Resource Dispatcher independently.

Management of the full range of resources in line with agreed deployment policies for the purpose of achieving locally and nationally agreed performance standards.

Advises the Dispatch Team Leader (DTL) on resource availability and lost unit hours which impact on patient care and unit hour utilisation.

Updates and maintains such information systems as are required to ensure accurate reporting of clinical information & performance standards.

Maintain accurate and detailed records to assist with retrospective investigation of complaints and clinical incidents. Responsibility for appropriate deployment and directing of all operational resources and personnel, by the analysis of given information ensuring that the nearest most suitable resource is dispatched in order to achieve standards.

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