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Planning Manager

4 months ago


Ripponden West Yorkshire, United Kingdom JLA Group Full time

Are you passionate about delivering great customer service though effective field engineer resource planning?
Do you have extensive experience of leading a team of Planning and Dispatch specialists?

Are you enthusiastic about improving business processes to deliver key business objectives?

We are seeking a National Planning and Dispatch Manager for a dynamic critical infrastructure business offering Laundry, Catering, Heating, Fire Safety and Air Conditioning services to our customers. In this fast-paced, customer-centric environment, you will lead a team of experts to deliver exceptional customer outcomes, through effective field engineer planning.

Develop, engage and lead an effective team that is driven to deliver the operational targets and workforce planning strategy
Deliver effective planning of engineer shifts for reactive, contractual and compliance work to ensure that our engineers arrive on time and that our customers’ critical assets are compliant.
Develop the workforce planning processes which include capacity management, workload and revenue forecasting.
Delivery compliance revenue targets
You will have proven experience in a field workforce planning and optimisation
You will have experience of leading a successful team of planning and dispatch specialists
You will have experience of working with field optimisation technology e.You will have commercial and financial acumen to support with aligning workloads to budget
You will have excellent Excel and analytical skills to drive business decisions
When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards