Reception Supervisor

3 weeks ago

Darlington, United Kingdom Middleton Hall Retirement Village Full time

Middleton Hall Retirement Village are excited to be recruiting a Reception Supervisor.

We’re a friendly community set within a beautiful 45-acre estate in Middleton St George near

**The Opportunity**:

- **Permanent contract**:

- **40 hours per week**:

- **Flexibility to work across a 7-day rota**:

- **Working as part of a wider team

**The Role**:

- **Supervise as well as work as part of the wider Reception team - acting as direct report for 4 team members**:

- **Welcome all visitors to Middleton Hall - ensuring exceptional customer service**:

- **Support all care, non-care and independent services across the whole of MHRV - managing all bookings and enquiries**:

- **Provide on-site tours - showcasing MHRV services and facilities to prospective new residents**:

- **Responsible for service budget, team rota, annual leave, induction, appraisals and meetings**:

- **Manage and maintain a variety of databases and systems regarding both resident and reception team data**:

- **General administration and hands on day-day office based tasks**:

- **Conducts regular audits - ensuring compliance with all policy and procedures

**The Person Required**:

- IT proficient, significant experience of Office365
- Excellent communication skills, adapting to suit the audience
- Engaging and positive - able to lead and support a team with confidence
- Thorough and methodical attention to detail

**About our Reception service**:
A close-knit team providing outstanding customer
Service to all our residents, visitors and Co-owners

Providing a warm and friendly welcome to Middleton
Hall will come naturally to you - It’s the small things that make the biggest difference.
- ______

We are committed to safeguarding and promoting the welfare of our residents. We expect all co
- owners and volunteers to share this commitment and an enhanced disclosure & barring service check (DBS) will be sought.

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food
- Free parking
- On-site gym
- On-site parking

Ability to commute/relocate:

- Darlington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Reception: 2 years (preferred)
- Supervising: 2 years (required)

Work Location: In person

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