Customer Service Assistant

1 week ago


Waltham Cross, United Kingdom Broxbourne Council Full time

**Employer**:Borough of Broxbourne
- **Salary**:Salary: £10,847.20 (FTE £21,694.40 pa)
- **Location**:Laura Trott Leisure Centre, Cheshunt, Waltham Cross, John Warner Sports Centre, Hoddesdon
- **Contract**:Permanent
- **Working pattern**:Part Time
- **Hours**:20 hours per week. Shift Pattern.
- **DBS check**:Enhanced
- **Closing date**:18/02/2024 at 23:55
- **Reference**:Ref: CSA

**Customer Service Assistant - (Ref: CSA)**

**Part time working hours 20 hours**

**Salary: £10,847.20 (FTE £21,694.40 pa)**

Come and join our friendly teams as a Customer Service Assistant at John Warner Sports Centre and Laura Trott Leisure Centre. Our Customer Service Assistants are fundamental to the success of both sports centres, as the impression you give makes a difference. This role requires you to help customers throughout the day involving taking bookings, payments, answering queries and helping customers to have a positive experience.

If you are an approachable and friendly person who has a commitment to excellent customer service, we want to hear from you. A positive can-do attitude is essential as are problem solving and multi-tasking skills. The position includes evening and weekend working according to a shift pattern that may include both sites. Experience in a similar role is desirable but not essential as full training will be provided. The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.

**The role requires an enhanced disclosure and barring service (DBS) check.**

**We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).**

**The values and their underlying behaviours, demonstrate our commitment to providing excellent**

**customer care, working in a joined up way, showing respect at all times and looking at innovation**

**and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent**

**who share this commitment.**

**We are committed to safer recruitment, safeguarding and promoting the welfare of children and**

**young people and vulnerable adults. We expect all staff and volunteers to share this commitment.**

**The Council’s benefits package includes generous leave entitlement, a full training and development**

**programme, membership of the Local Government Pension Scheme and free membership to the**

**Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness**

**classes, racket sport sessions, a health suite and a range of generous discounts across other**

**leisure and culture services.**

**_ Broxbourne Council is an Equal Opportunities employer._**

**Application forms must be submitted online by 18.02.2024 quoting the above reference.**

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

**How to apply**:



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