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Sales and Customer Service Representative
3 months ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service/Sales Representative.
**Responsibilities**:
- Managing the customer service journey from start to finish
- Build and maintain strong relationships with customers to ensure loyalty
- Meet or exceed sales targets by upselling and cross-selling products
- Resolve customer complaints or issues in a timely and professional manner
- Collaborate with team to address customer enquiries or concerns
- Stay up-to-date on product knowledge a to provide accurate information to customers
The tasks and responsibilities may change to fit the requirements of the business growth and development.
Qualifications:
- A willingness to learn and grow within a commercial environment where customer service and client satisfaction is the primary focus.
- Proven customer service experience and ability to meet deadlines in a fast-paced environment.
- Ability to switch from one task to another with ease and agility
- Accurate and effective administration
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities with a focus on finding solutions for customers
- Ability to work well in a team-oriented environment
- Sales experience is a plus
**Benefits**:
- Competitive salary based on experience
- Opportunities for career advancement within the company
**Benefits**:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Transport links
Schedule:
- Day shift
- Holidays
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Sales and Customer Service Representative
Expected start date: 20/05/2024
