Internal Client Management and Support

1 month ago


Sandy, United Kingdom 1st Choice Rec Full time

Internal Client Management and Support Administrator
- Manage client issues and maintain excellent client relationships

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- day to day customer service inbox

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- respond to client calls

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- handling administration tasks for the company’s client accounts

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- liaison with in house engineers to support client configuration and issue resolution

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- client onboarding
- Client site analysis

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- study client sites and shortlist recommendations for improvement

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- pro-active liaison with clients on system and site improvements

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- participate in the SDR (‘Stale Data Reporting’) process and provide cover for colleagues
- Post installation and service

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- handle and process client communications

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- manage internal client site configuration

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- manage internal administrator tasks for client sites
- Client Training

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- Prepare documentation

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- Run Client Training Sessions (via Google Meet/Teams/Zoom)

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- On occasion, you may be required to visit client sites
- Client satisfaction surveys
- Team dynamics

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- Attending team meetings with active participation

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- KPI’s to management

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- Suggestions for improvements within the organisation
- Other tasks as may from time to time be required including cover for colleagues such as Stock Handling support
- Monday to Friday
- 08:30am-17:30pm
- £24,000-£27,000 per annum

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.



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