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Internal Client Management and Support
1 month ago
Internal Client Management and Support Administrator
- Manage client issues and maintain excellent client relationships
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- day to day customer service inbox
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- respond to client calls
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- handling administration tasks for the company’s client accounts
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- liaison with in house engineers to support client configuration and issue resolution
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- client onboarding
- Client site analysis
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- study client sites and shortlist recommendations for improvement
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- pro-active liaison with clients on system and site improvements
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- participate in the SDR (‘Stale Data Reporting’) process and provide cover for colleagues
- Post installation and service
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- handle and process client communications
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- manage internal client site configuration
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- manage internal administrator tasks for client sites
- Client Training
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- Prepare documentation
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- Run Client Training Sessions (via Google Meet/Teams/Zoom)
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- On occasion, you may be required to visit client sites
- Client satisfaction surveys
- Team dynamics
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- Attending team meetings with active participation
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- KPI’s to management
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- Suggestions for improvements within the organisation
- Other tasks as may from time to time be required including cover for colleagues such as Stock Handling support
- Monday to Friday
- 08:30am-17:30pm
- £24,000-£27,000 per annum
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
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Internal Client Management and Support
1 week ago
Sandy, United Kingdom 1st Choice Staff Recruitment Full timeInternal Client Management and Support Administrator - Manage client issues and maintain excellent client relationships - day to day customer service inbox - respond to client calls - handling administration tasks for the company’s client accounts - liaison with in house engineers to support client configuration and issue resolution - client onboarding -...
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