Retention Specialist

4 weeks ago


Belfast, United Kingdom Shirt in a Box Full time

We're on the lookout for an enthusiastic Retention specialist to join our fast-growing team in Belfast.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.
- Communicating with customers and support staff.
- Analysing customer behaviour.
- Developing aggressive retention strategies based on customer feedback.
- Proposing customer retention solutions.
- Writing and presenting customer behaviour reports.
- Building positive relationships with customers and business associates.
- Recording and responding to customer complaints.
- Measuring key performance metrics related to churn and retention efforts.

Hours will 9am-5pm, Monday-Friday.

**Requirements**:

- 1+ years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Strong communication and interpersonal skills.
- Empathy and patience.
- Strong organisational skills.

If you’re unaware of what we do at Shirt in a Box here’s a brief summary:

- We grow football clubs’ international presence by distributing their shirts worldwide.
- We provide football addicts opportunities to expand their shirt collection by offering them a range of different boxes at affordable prices.
- We’ve grown our team to 7 in the last 2 years.
- We’re currently integrating our other football-based businesses (The kit room and Mystery Flight Club)

Not only will you be involved in all of this, but you’ll also be joining us in our brand-new Belfast office (which overlooks the mountains) helping us on our mission to revolutionise the football industry

What else you’ll receive from us:

- A competitive salary structure
- Excellent company culture, working within a team of young professionals who will make you feel at ease but also challenge you to bring out your best work
- 30 days paid holiday

Full time, permanent position.

**Job Types**: Full-time, Permanent

**Salary**: 24,000 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service

Work Location: One location

Application deadline: 01/06/2023

Expected start date: 01/07/2023

**Salary**: From £24,000.00 per year

**Benefits**:

- Work from home

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

Application deadline: 01/06/2023


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