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Service Coordinator
3 months ago
The Administrator will be based near the Horley area and will need to drive due to transport links being difficult to access the office.
**Service AdministratorPosition Overview**
The Service Administrator will:
- Plan the work of the service engineers.
- Respond to the needs of clients for maintenance visits.
- Respond to the needs of clients when they have a breakdown.
- To assist the technical support engineer with arranging visits to site when requested.
- To review paperwork submitted by engineers for service or breakdown visits.
- To prepare quotations for repairs.
- To place orders for parts as needed for repairs.
- To process warranty claims with manufacturers.
- Planning and arranging routine maintenance visits to clients with a contract.
- Taking calls from clients with breakdowns, making arrangements for a technical person to speak with them or get an engineer to site when needed.
- Liaising with the purchasing department on prices and supply of materials needed for service work.
- Liaising with manufacturers for warranty work, arranging replacement parts, scheduling, agreeing costs and invoicing for such work.
- Preparation of quotes for repairs or additional work as required by clients.
- Preparation and selling of maintenance contracts for new clients as they come on board.
- Renewal of maintenance contracts for clients.
**Service AdministratorPosition Requirements**
- Excellent administration working practices.
- A desire to develop existing skills and willingness to progress.
- 5 years admin experience.
**Service AdministratorPosition Remuneration**
- £20,000 - £27,000
- Working hours: Mon-Thurs 8:00-8:30AM - 5:00-5:30PM, Fri 8:00-8:30AM- 3:00 - 3:30PM
- Generous holiday allowance with the office being shut between Christmas and New Year.
- All statutory bank holiday's off.
- Discretionary bonus system.
- Death in Service.
- Private Medical Insurance.
- Pension Contribution.
- On-site gym.
- Long Service Awards.
- Employee Events.
Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.
