Park Administrator
7 months ago
**Description**
Haulfryn family is looking for a **Park Administrator** to join a growing team at our friendly holiday park.
We are one of the UK’s largest owners of 5-star luxury holiday and residential parks set in special and beautiful locations. For over 85 years we have been creating joyful moments for thousands of residents, owners and guests. It is our personal purpose to ensure that our family exists to bring joy to yours.
**Why Join Us**
- Competitive salary
- Bonus scheme
- 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
- Company Sick Pay
- Life Assurance/Life Cover
- Discounted holidays at our UK holiday parks
- Online, high street and leisure discounts
- Enhanced Pension Scheme
- Employee Assistance and Wellbeing Program
- Uniform provided
- Cycle to Work Scheme
- Eye Test Vouchers for VDU users
- Team Member of the Month award
- Refer a Friend Bonus
- Training and Development Opportunities
**What Will You Do**
- Work 40 hours a week, 5 days a week which may include weekends and bank holidays on a rota basis. Normal shift times are 08:30am - 17:30pm.
- Be the first point of contact for all our owners and guests and provide a welcoming experience
- Be the first line of contact when dealing with complaints before escalation
- Actively promote Haulfryn managed sublet package by liaising with them regarding guest and owner bookings, charges, maintenance, and annual quality control
- Ensure continuous improvement of the park by seeking feedback from owners and guests and creating and implementing action plans while ensuring brand standards are carried out for consistency of guest experience
- Support the sales team to ensure smooth handover of owner's holiday home
- Responsible for all office administration activities which may include monitoring and maintaining office equipment, controlling inventory, raising Purchase Orders, and ensuring tidiness of the reception area
- Be an active contributor by bringing ideas on how the park can succeed
- Ensure compliance to Health and Safety regulations at all times with the support of the Park Manager
Be available for on call duty as and when needed
**What Will You Bring**
- 2 years minimum experience in a customer service/customer facing role
- You should possess a confident telephone manner as well as good written English, computer skills and exceptional customer service
- Also with the ability to work on your own initiative and be able to demonstrate proven organisational, communication and interpersonal skills
- Previous experience in hospitality, cash handling and administration is desirable alongside a flexible approach to working (including weekends and Public holidays)
- Excellent Customer Care Skills Able to deal with difficult situations professionally and efficiently
**Who We Are**
We are a family-owned business who started with a single holiday park in Abersoch, North Wales. More than 85 years later, we have parks in the most stunning locations from the exclusive Warren in Abersoch to our Edgeley Holiday Park in Guildford which is within touching distance of London.
We believe what differentiates us from other parks are our:
- Family values and a real community feel
- Really special, beautiful locations
- Warm and friendly team that make it feel like home
- How we nurture the nature around us
INDHEADOFFICE
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