Night Receptionist
3 months ago
AG Hotels is seeking a dedicated and customer-oriented individual to join our team as a Hotel Night Receptionist. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.
**Responsibilities**:
- Greet and check-in guests arriving during the night shift
- Assist guests with inquiries, requests, and provide information about the hotel and local area
- Handle guest complaints or issues promptly and professionally
- Manage the check-out process and ensure accurate billing
- Handle cash and credit card transactions accurately
- Maintain the front desk area, ensuring it is clean, organized, and presentable
- Monitor security cameras and ensure the safety and security of guests and the premises
- Perform administrative tasks, such as updating guest records and making reservations
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Handle emergency situations and follow appropriate procedures
**Requirements**:
- Previous experience in a similar role is preferred but not essential
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Knowledge of hotel operations and basic computer skills
- Availability to work overnight shifts, including weekends and holidays
- Professional appearance and demeanor
**Job Type**: Part-time
Part-time hours: 24-32 per week
**Salary**: £10.86 per hour
**Benefits**:
- Employee discount
- Referral programme
Schedule:
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Huddersfield: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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