Current jobs related to Customer Care Operations Consultant - London - YOOX NET-A-PORTER GROUP

  • Customer Care Consultant

    3 months ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a Customer Care Consultant to join the business based out of their Sidcup Dealership. As a Customer Care Consultant you will: - Understand the customer journey experience and be committed to delivering an unrivalled level of customer service. - Build report and go that extra mile for our...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • London Premier Customer Care Consultant

    2 months ago

    London, United Kingdom Stafforce Managed Services Full time

    Stafforce are recruiting for a London Premier Customer Care Consultant to support a large international retail business. You will be working with our client, a large unique business offering multi brand in season, off season and online flagship stores, based in Charlton, South East London.London Premier Customer Care Consultant:Ensure outbound orders and...

  • Operating Model Consultant

    4 days ago

    London, Greater London, United Kingdom Service Care Solutions - Social Work Full time

    Operating Model ConsultantService Care Solutions - Social Work is seeking an experienced Operating Model Consultant to join our team within the Change Pillar. This role is pivotal in shaping and refining business operating models, with a strong emphasis on organisational design, including the development of people structures, information access, and...

  • Operating Model Consultant

    5 days ago

    London, Greater London, United Kingdom Service Care Solutions - Social Work Full time

    Operating Model ConsultantService Care Solutions - Social Work is seeking an experienced Operating Model Consultant to join our team within the Change Pillar. This role is pivotal in shaping and refining business operating models, with a strong emphasis on organisational design, including the development of people structures, information access, and...

  • Customer Care Operative

    3 months ago

    East London, United Kingdom Wheatstone Solutions Ltd Full time

    **Customer Care Operative - Temporary - Barking - £37,000 plus Van/Allowance** Wheatstone Solutions are working with a Residential developer looking to recruit an experienced Customer Service Maintenance Operative into the team. The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within...

  • Care Coordinator

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleThe Care Coordinator will be responsible for managing and supporting a small team within the Care Services team, ensuring that Avery processes and procedures are followed to the highest standards. The primary focus will be on delivering high-quality person-centered care to our residents, promoting their dignity, independence, and personal...

  • Care Coordinator

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleThe Care Coordinator will be responsible for managing and supporting a small team within the Care Services team, ensuring that Avery processes and procedures are followed to the highest standards. The primary focus will be on delivering high-quality person-centered care to our residents, promoting their dignity, independence, and personal...

  • Customer Service Manager Technical Lead

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionJob Title: Customer Service Manager Technical LeadJob Summary:The Customer Service Manager Technical Lead is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. The Customer Support Team Manager reports to the regional Director of Global...

  • Customer Service Manager Technical Lead

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionJob Title: Customer Service Manager Technical LeadJob Summary:The Customer Service Manager Technical Lead is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. The Customer Support Team Manager reports to the regional Director of Global...

  • Operating Model Consultant

    3 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    About the Role:We are seeking an experienced Operating Model Consultant to support our team within the Change Pillar at Service Care Solutions. The successful candidate will often be the sole design analyst within existing project structures and must have the capability to work autonomously while regularly liaising with supervisors for guidance.Key...

  • Operating Model Consultant

    1 week ago

    London, Greater London, United Kingdom Service Care Solutions - Social Work Full time

    {"title": "Operating Model Consultant", "content": "About the RoleWe are seeking an experienced Operating Model Consultant to support our team within the Change Pillar at Service Care Solutions - Social Work. This role is pivotal in shaping and refining business operating models, with a strong emphasis on organizational design, including the development of...

  • Operating Model Consultant

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Social Work Full time

    {"title": "Operating Model Consultant", "content": "About the RoleWe are seeking an experienced Operating Model Consultant to support our team within the Change Pillar at Service Care Solutions - Social Work. This role is pivotal in shaping and refining business operating models, with a strong emphasis on organizational design, including the development of...

  • Customer Service Resource Coordinator

    1 day ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    1 day ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Operating Model Consultant

    3 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Social Work Full time

    About the Role:We are seeking an experienced Operating Model Consultant to join our team within the Change Pillar at Service Care Solutions - Social Work. This role is pivotal in shaping and refining business operating models, with a strong emphasis on organizational design, including the development of people structures, information access, and governance...

  • Bilingual Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Bilingual Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Operating Model Consultant

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Social Work Full time

    About the Role:We are seeking an experienced Operating Model Consultant to join our team at Service Care Solutions - Social Work. This role is pivotal in shaping and refining business operating models, with a strong emphasis on organizational design, including the development of people structures, information access, and governance frameworks.Key...

Customer Care Operations Consultant

4 months ago

London, United Kingdom YOOX NET-A-PORTER GROUP Full time

Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.

We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and are available 24/7, 365 days a year.

Operations are now seeking a talented Customer Care Operations Consultant to join our Customer Care Operations team. You will be working across NET-A-PORTER, MR PORTER and THE OUTNET to ensure timely processing of orders and returns, delivering outstanding service to customers with your strong experience and understanding of our systems and processes. Some of the essentials for you to know are:
**Location**: Our Charlton office in London - this role is hybrid working 2 days remotely and 3 in the office

**Hours**:37.5 hours per week, 8am-4:30pm, with weekend rotation

**Department Size**:10 (Approx.)

**Reporting into**:  Customer Care Operations Manager

**Besides a competitive salary, we can offer you**:

- Performance bonus schemes dependant on the type of role you are in
- Our famous staff discount along with exclusive staff sales
- A pension that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other

**Here is a breakdown of what you’ll be doing**:

- Work within our operational team to assist with a wide range of order fulfilment and returns tasks
- Help us drive impactful changes that will improve customer and staff experience through enhancements to processes, tools, and SLA’s
- Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience
- Work closely with a host of internal teams to improve service and knowledge
- Build valuable inter-departmental relationships
- Go above and beyond on every customer interaction
- Take full ownership of cases, following them from start to finish in delivering a resolution for the customer
- Work independently and be focused on meeting KPI’s including quality and productivity targets; playing a key role in helping the team and the department to achieve its overall goals
- Want to play a key role in a high performing team, who are fully committed to maintaining a strong operation, ensuring the pre-dispatch and returns customer journey is as smooth as possible
- Opportunity to learn more about the payments structure for each brand and work with payment tasks in the long term

**The type of person we are looking for**:

- Excellent written and verbal communication skills that allow you to communicate efficiently with customers, your team, and your peers
- A flair for operations and can understand processes easily
- A confident and proactive approach to wanting to drive impactful changes
- Great attention to detail and good organizational skills
- The ability to self-motivate and work independently, as well as play a key part in a team

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in London