![The National Archives](https://media.trabajo.org/img/noimg.jpg)
Foi Centre Service Advisor
5 days ago
This role supports The National Archives’ Freedom of Information (FOI) request service, which is administered by the FOI Centre. To ensure we meet tight statutory targets, the FOI Centre needs to run an efficient and professional customer service, which requires excellent attention to detail and customer service skills for responding to the needs of our customers and stakeholders.
The FOI Centre is responsible for overseeing FOI activity across The National Archives (TNA) and for handling FOI requests for access to information contained within closed archival records and our own corporate (business) information.
Reporting to an FOI Manager, this role will assist the Centre in managing and coordinating FOI requests across TNA, by monitoring the case management system, the triage and entry of requests, and customer correspondence to ensure the FOI requests being processed are accurate and up to date. The Service Advisor will assist case officers in ensuring all requested information is managed properly, updating requesters as required.
A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.
SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances.
**How to apply**:
You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.
Essential criteria:
- Excellent administrative experience of working to tight deadlines, prioritising a heavy workload and working well under pressure
- High standard of communication, both written and verbal
- Good team-working skills and flexibility in approach to work, to meet targets
- Ability to use initiative and sound judgement, escalating issues as required
- Commitment to providing a professional service to the public and/or to other government departments
- Ability to produce accurate statistics using Excel and other online systems with excellent attention to detail
**Job Types**: Full-time, Permanent
Pay: £27,000.00 per year
**Benefits**:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site gym
- On-site parking
- Paid volunteer time
- Sick pay
- Transport links
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Richmond, TW9 4DU
Application deadline: 09/06/2024
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