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Service Advisor

3 months ago

Richmond, United Kingdom Team Support Staff Ltd Full time

We are currently recruiting for a Service Advisor for our automotive client in Richmond.

**Hours**

Full time contract: Monday - Friday 8:00 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis (paid as overtime).

**About the role**

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

**Responsibilities**
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop and bodyshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.

**Essential skills**
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.

**Nice to have (but not essential)**
- Experience of upselling products or services is desirable.

**Benefits**
- Excellent working conditions
- Extensive training and support

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£26,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Richmond, North Yorkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: One location

Application deadline: 15/01/2023
Reference ID: LH
Expected start date: 16/01/2023