Customer Service Administrator and Coordinator
3 weeks ago
Customer Service Administrator and Coordinator who has previous customer services experience with excellent administrative, communication and organisational skills is required by a well-established Manufacturing Company based in Birkenhead, Wirral, Merseyside, North West England.
TRAINING PROVIDED
**SALARY**: £19,000 - £22,000 per annum + Benefits
**LOCATION**: Birkenhead, Wirral, Merseyside, North West England
**JOB TYPE**: Full-Time, Permanent
**WORKING HOURS**: 40 Hours per Week, Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Administrator and Coordinator who has previous customer services experience with excellent administrative, communication and organisational skills.
Working as the Customer Service Administrator and Coordinator you will join the team at a well-established B2B Manufacturing Company, providing a professional service to their clients.
The consistent provision of exceptional customer service is therefore crucial. As the Customer Service Administrator and Coordinator you will be responsible for:
Answering telephone calls, providing customer information, handling queries, and managing customer orders and quotations
Interacting with the rest of the organisation. You will get involved from the point of quotation and order entry to the point of dispatch and final delivery and invoice to the customer
DUTIES
Your duties as the Customer Service Administrator and Coordinator include:
Manage customer orders in a timely manner by ensuring customers receive relevant order acknowledgments and order confirmations and the order is scheduled into production in time to meet the agreed delivery date
Effectively handling all types of order entry
Seek order progress information from other department
Daily management of late orders in a manner that customers are advised of any delays before the due date
Provide a friendly, responsive and professional service to all customers
Respond to customer enquiries and provide information on the full range of products and services
Ensure that every customer sales enquiry is dealt with in a timely manner
Open customer accounts
Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
Ensure an efficient and organised system and workspace
Meet the training and development requirements of the job role
Ensure that the fitters are aware of their schedule and that cab parts have been dispatched
Deploy ‘Jobs’ to fitters to ensure they are aware of their schedule
Communicate with Technical Service Engineers with their fittings
Assist with Hotel Reservations for Technical Service Engineers as and when required
CANDIDATE REQUIREMENTS
Building excellent customer relationships, handling queries, effective complaint handling and order entry
Managing multiple priorities and coping when under pressure
Accurate and effective use of a Customer Relationship Management System
Excellent teamwork and cooperation skills
The ability to effectively promote, market and ‘sell’ the products and services
Effectively making a difference to the customer, delivering high levels of service with mínimal supervision
The ability to work as part of a team and under pressure in busy times
Good literacy, numeracy and verbal communication skills
IT literate to a high standard
A positive individual with a ‘can do’, results driven approach and attitude
Keen to develop and learn new skills
An effective and confident communicator who listens and can express themselves clearly both verbally and literately
Committed, reliable, responsible, and honest with high integrity
Welcomes change, is flexible and can adapt and deal with various demands
Experience in a production scheduling environment and experience in the use of Sage ERP systems would be ideal
Strong GCSE results with ‘C’ or above (or equivalent) in Math and English
Strong ‘A’ Level results (or equivalent)
Graduate in Business or similar degree is preferable
BENEFITS - WHY WORK FOR THE COMPANY?
Join a well-established, professionally run business based in Birkenhead, Wirral
Central location, with excellent public transportation links
Free parking in our secure on-site car park
Company pension scheme - auto-enrolment following 3 months of service
20 days annual leave per year (plus bank holidays)
Annual Christmas shutdown period
Full equipment provided
A company dedicated to the training and development of all its staff - we are committed to ensuring all our staff are competently trained and confident in their job role
Working within a great team of committed employees, some with over 22 years of continued service
HOW TO APPLY
**JOB REF**: AWDO-P10045
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services p
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Birkenhead, United Kingdom AWD online Full time**Customer Service Administrator and Coordinator** who has previous customer services experience with excellent administrative, communication and organisational skills is required by a well-established Manufacturing Company based in Birkenhead,Wirral, Merseyside, North West England. **TRAINING PROVIDED** **SALARY**:£19,000 - £22,000 per annum +...
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