Private Client Account Handler

3 weeks ago

York, United Kingdom Hiscox Full time

job description:
**Making** the high expectation of superb service a reality for our HNW clients**

**Please note this role is a 12 month fixed term contract maternity cover**

**About the Team**:
A small but highly engaged team split across our London and York offices. The Private Client team is passionate about the brand and surpassing the expectations that it creates. Meeting and servicing the insurance needs of our high net worth clients.

**The Role**:
You will be the port of call for your portfolio of high net worth customers, as well as supporting the wider team in the management of large, complex accounts. Knowing our customers by name, you will be the face of our brand and provide the exceptional service that our customers expect. Creating and maintaining relationships that matter, not just selling our products but really understanding the customer’s needs and ensuring they are fully protected year after year.

A true account handler role means working in a fast-paced and often changing environment, whilst dealing with a high volume of client enquiries. You will understand the customers’ needs to ensure the effective negotiation of renewal terms, processing of mid-term changes and identification and conversion of cross-sell opportunities.

A small but growing team, where exceptional customer service is a given and the intellect to digest complexity whilst building rapport is essential.

**What you’ll be doing as an Account Handler**:

- Negotiating mid-term and renewal terms on dream homes, unique collections, supercars and holiday villas
- Building and enhancing external relationships; dealing with varied and wide ranging private client contacts on a daily basis
- Maintaining strong communication and relationships with Private Client Managers in the team, to assist them with servicing the ever-evolving needs of their clients
- Ensuring on-time payments are made by our busy customers
- Growing the team’s existing business income through retention, cross-sell and up-sell
- Going the extra mile when dealing with challenging situations, bringing the brand and values to life in every transaction
- Ensuring client data security and privacy is maintained at all times

person specification:
**Our must haves**:

- Great with people, able to build honest and effective relationships
- Experience of exceptional customer service and client management
- Able to effectively service customers using expert product knowledge
- Demonstrable drive and energy to move self and business forward
- Adapts well to change and picks up new systems quickly
- Suggests ways of improving existing work processes, to enhance overall team efficiency and accuracy

**Our nice to haves**:

- Preferably degree qualified, although this is not a pre-requisite for an experienced insurance professional
- ACII qualification or progression towards qualification

**Diversity and flexible working at Hiscox**

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn’t always have to in the office, and as long as it’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with 1-2 days per week hub time in the York offices.

**#LI-LP1**

**#LI-hybrid

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