Reservations Team Member
2 days ago
Responsibilities:
- Handle reservations using Opera PMS, Resa web
- Respond promptly and professionally to guests’ inquiries about room availability, rates, and amenities
- Process reservations by entering guests’ information, selecting appropriate rooms, and ensuring all bookings are accurate
- Provide guests with confirmation of their bookings
- Work collaboratively with other hotel departments to ensure smooth operations and guest satisfaction
- Manage inventory to maximize room availability and revenue
- Accurately process cancellations and modifications to reservations
- Maintain knowledge of current promotions and packages offered by the hotel
- Provide exceptional customer service to ensure guest satisfaction and loyalty
- Adhere to all hotel policies and procedures, including those related to privacy and confidentiality
- Cover reception/F&B when required.
- Participate in training and development opportunities to enhance skills and knowledge
**Requirements**:
- High school diploma or equivalent required, Bachelor's degree in Hospitality or related field preferred
- Minimum of 1 years of experience in hotel reservations, with expertise in handling group reservations
- Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues
- Strong attention to detail and accuracy, with the ability to manage multiple tasks simultaneously
- Proficient in using computer software, including Microsoft Office and hotel reservations systems
- Ability to work independently and as part of a team in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Knowledge of hotel industry trends and practices preferred
- Fluent in English, additional language proficiency is an asset
If you meet these requirements and are interested in this opportunity to join our team, please submit your resume. We look forward to hearing from you.
**Job Types**: Full-time, Permanent
**Salary**: £12.00 per hour
**Benefits**:
- Employee discount
- Flexitime
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Hayes: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Flextime
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