Residential Telesales Executive

3 weeks ago

Whiteley, United Kingdom Solve Recruitment Limited Full time

Our Client is an independently owned & fast growing Tech Company, based in Whiteley, Hampshire.

Here is a little from them

There's no better time to join us as we continue to grow and execute our exciting future plans. We really care about our employees and endeavour to provide a happy and exciting workplace. We'd love you to be a part of our future and grow with us.

We’re an ambitious company looking for equally ambitious individuals that believe in a customer centric approach, sharing our desire to delight our customers and be the best at what we do.

**The Responsbilities of the role**

To prospect, qualify and convert new opportunities tothe Company, as well as liaise with other departments to assist in any issues with existing customers.
- Outbound calling new prospect data
- Creating and identifying opportunities for new and existing customers
- Building and managing successful customer relationships
- Listening to customer requirements and presenting recommendations appropriately to make a sale
- Providing a personalised and unique service to each customer
- Negotiating on price, costs, delivery and specifications with customers and managers
- Delivery of KPI and targets to include volume and profit
- Cleansing of data on the company’s database
- Carrying out effective account management of existing business and scope out opportunities for further business
- Working in a target driven, fast paced environment
- Complying with Ofcom standards by following a scripted sales pitch and proven sales process
- Understanding and be compliant on DPA and GDPR
- Patience and attention to customer satisfaction
- Pro-active process management, ensuring that customers never have to chase for a response to their query

**A little about you**
- Strong sales ability
- Excellent communication skills
- Adaptability and initiative
- Must be aware of market trends that will have an impact on the business and our offerings to customers
- Excellent telephone manner and interpersonal skills
- Strong communication skills - verbal and written
- Outstanding attention to detail and accuracy
- Ability to work to deadlines and prioritise workload
- A pro-active approach
- Strong systems skills (ability to use Microsoft packages is a must)
- Commitment to further professional and personal development
- Ability to work as part of a team and contribute to the overall success of both the Sales team and organisational objectives
- Ability to work to strict deadlines and prioritise own workload
- Tenacious, tactful, and approachable
- Motivated to work within a team
- Demonstrates integrity and remains calm in challenging situations
- Delivers every time to high standards - time, cost, quality, efficiency, and value
- Understands how own role contributes to business objectives and customer satisfaction
- Puts in a sustained effort to get things right; stays focused on the end result
- Delivers against expectations on or ahead of time
- Tackles potential problems on own initiative
- Communicates in an open, candid, complete and consistent manner

**This role is**
- Permanent
- Full time
- Office-based
- £22,500 basic salary + OTE of £35k

**Advantages**
- Regular incentives and bonus scheme
- Opportunities for learning and growth
- 20 days holiday plus bank holidays
- Day off for your birthday
- Employer pension contributions
- Corporate Gym membership
- Free parking
- Employee Advantage Program

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