Head of Underwriting

2 weeks ago

London, United Kingdom ManyPets Full time

**About Us**:
We love pets - which is why we're on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We've helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and (most importantly) passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.

**A day in the life**:
You'll play a key part in shaping our company's success by bringing your expertise, leadership, and innovative thinking to the table. In this role, you'll be at the forefront of our pet insurance portfolio, with a core responsibility to ensure our products and services align with our business objectives.

As the leader of a team of three specialists, you will closely monitor portfolio performance and work to identify opportunities for continuous improvement. You will work heavily with the claims team to deliver quality products and outcomes that serve the customers well and ensure fair but effective products, wordings and guides are in place.

Your day-to-day will involve engaging with stakeholders, both internal and external, to build resilient relationships and ensure our underwriting policies are consistent and clear. You'll be responsible for maintaining and improving our policy documentation, ensuring it's in plain English and easily understood by customers. Additionally, you'll take the lead in defining our underwriting footprint and ensuring it aligns with our diverse range of insurance products.

**Your responsibilities**:
**Underwriting**:

- Lead the UW team with an expert, in-depth understanding of portfolio and market performance, customer segments and pet health to drive continuous improvement towards pet health excellence.
- Leader of our pet health portfolio, ensuring alignment with business objectives and our goals for excellent customer satisfaction.
- Own the product oversight and governance committees to ensure we are hitting our financial and regulatory objectives in conjunction with insurance carriers.
- Identify, evaluate, and develop recommendations to improve underwriting processes and procedures.
- Define our underwriting footprint, ensuring business operates and complies consistently with our different insurance products.
- Deliver and own our policy documentation making sure that it's in plain English, clear and concise - so everyone can understand the content.
- Manage quarterly claim audits, ensuring a strong feedback loop is in place for ongoing improvement and review.
- Work closely with the pricing and product teams to help deliver the best and most performant products possible for customers.
- Work with the wider CUO team to deliver optimal UW rules within the Earnix system and collaborate with other trading teams to achieve ongoing targets
- Ensure excellent relationships with key external stakeholders for underwriting. Build close and trusted relationships with other key partners outside the business.

**Compliance and Regulatory**:

- Ensure appropriate underwriting governance and risk controls.
- Oversee any internal audit processes for underwriting, to provide clear protocols and guidance, plus recommendations for improvement.
- Management of our regular risk audits. Ensuring all suppliers (external and internal) agree actions, tracking them to completion.
- Ensuring appropriate provisions are in place that ensure the integrity of compliance, in line with the regulatory requirements.
- Own product oversight and ensure appropriate product maintenance.
- Liaising with our internal Compliance team to identify the impact of legal and regulatory changes; planning and implementing any training required.
- Identifying learning and development needs which ensure compliance with regulatory and company requirements.
- Duly authorised approver for all underwriting training material, guides, supplier selection and due diligence audits.

**Leadership**:

- Provide leadership and guidance that encourages both personal commitment and a high-performing team culture.
- Help your team to deliver actionable insight across the business, helping us react to ever-changing market conditions.
- Set individual objectives for your team - carrying out regular performance reviews to manage implement personal development plans.
- Work with your team to provide regular informative updates to the team which maintain business awareness, performance, and morale.
- Lead by example and role model our company values - inspiring others to do the same.
- Collaborate with People and Finance to implement team resource plans, utilisation forecasts, and to recruit and onboard talent within your team.

**Your skills and experience**:

- You're an ex

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