Temporary Csa/admin

**What's involved with this role**:
**Full Job Title**:Temporary CSA/Admin - Contact Centre
**Reference no**: E Cheshire 5219660
**Pay Rate: £10.60 per hour PAYE**
**Answering inbound calls on council services for Group 1. Logging information on correlating systems for BB, Car parking, Elections, Highways and Schools.**
**WFH -IT equipment will be supplied.** Customer Service Advisors dealing with incoming customer telephony enquiries within a busy contact centre, resolving a broad range of telephone enquiries for different council services. “
**Specific Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- Minimum of 12 months **recent** experience in a service orientated environment, with a telephone or contact centre component in a similar role, or context and ideally within a public sector organisation
- Professional telephone manner
- Good problem solving skills and ability to use initiative
- Excellent customer service skills
- Accuracy and attention to detail
- Demonstrable experience of accurate and timely data input and data management
- Excellent communication skills - both verbal & written
- Experience of using different IT/telephony systems
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite)

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
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**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

“Other Essential Requirements” - Please check to ensure that your CV addresses the following items:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed**

Other preferable/desirable details to include on your CV, if applicable:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for

**Job Ref: E Cheshire 5219660**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.