Fundraising & Database Administrator
6 months ago
Due to internal promotion, we are looking for a a Fundraising and Database Administrator for this dynamic and pivotal role in the Look Good Feel Better Fundraising Team. You will be joining us at an important time of growth and ambition, and you will support with the expansion and development across several fundraising functions. This is an exciting time to join our small but mighty team as we progress into the next phase of our fundraising strategy and a fantastic opportunity for a highly motivated self-starter with a determined and proactive approach.
The Fundraising and Database Administrator will report to the Fundraising Manager and work closely with all members of the fundraising and finance teams to support our individual, events, corporate and local community fundraising. **You will provide support in relation to managing contact records, donations, administrative fundraising support, supporter communications, events, acknowledgments, and database management.**
**Location**: Epsom, Surrey.
**Responsible for**: All administration support for managing contact records, donations, administrative fundraising support, supporter communications, events, acknowledgments, and database management.
**Hours of Work**: 9.00am-5.30pm Monday - Friday. Working outside core hours may be required with possible weekend and evening events during the year.
**Outline of the Role**:
Supporting the Regional Managers and Volunteer Recruitment and Engagement Manager, this role is central to the success of the charity and encompasses the coordination involved in all elements of running the Look Good Feel Better services, particularly regarding volunteers (1,000+ nationally) and communicating with patient beneficiaries.
This role uses personal judgement to achieve daily objectives, give advice and solve problems. You will need to be able to quickly and accurately analyse situations and provide accurate and effective advice on sensitive situations.
Our organisation is driven by our strategic objectives and organisational values, and we look for people who are strongly aligned with them. Our team is friendly but ambitious, we are excited about the opportunities available to us, and we want to maximise those to drive future sustainable income for the charity. This vacancy would suit a tenacious and highly organised individual who is looking to work collaboratively, across several areas of fundraising and support the charity to reach its full potential.
**Attributes**:
**A minimum of 2 years’ experience working in a financial administrative capacity**.
**Experience of using a contact management database is essential, in addition to excellent ICT skills, particularly use of Microsoft Excel.**
You should have excellent attention to detail and a determination to produce and maintain a high standard of work.
Effective communication skills are crucial, including written, telephone, online, and face-to-face interactions in both one-on-one and group settings.
Excellent relationship building skills who can quickly establish rapport with existing and potential donors.
You should be able to manage a varied and challenging workload and have experience of working to deadlines. You should be self-motivated, confident, resilient, with great problem-solving skills and be able to identify opportunities to improve.
You will be comfortable working autonomously as well as being a great team player.
A clean and full driving licence.
**Key Responsibilities**:
**Responsible for inputting, updating, and maintaining accurate contact records for fundraisers and donors on our CRM platform, Salesforce.**
**Manage and record all information relating to fundraisers’ activities, results, and income.**
**Responsible for weekly uploads and inputting of financial data into Salesforce, ensuring accurate reporting for the overall fundraising team.**
**Ensuring all data is being handled correctly and within GDPR compliance guidelines.**
Responsible for delivering the agreed thanking and acknowledgement process for all fundraisers and donors.
Being first point of contact for all fundraising enquiries incoming via the fundraising inbox, website and over the phone.
Maintain and track fundraising resources stock, liaising with wider team to coordinate production and distribution of materials.
Working with the Fundraising Manager to ensure great supporter care is delivered to all fundraisers and donors.
Packing and dispatching of fundraising packs and materials, raffle prizes and online shop orders.
Occasionally attending and supporting at various fundraising events including balls, dinners, sporting and community events.
**Benefits**:
Competitive salary - £20,000 - 25,000 p.a. dependent on experience. A minimum of 2 years’ experience in a financial administrative role is required.
26 days annual leave (increasing to 28 days with length of service) + bank holidays
Holiday purchase scheme (up to 5 additional days per annum)
Pension schem
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