Debt Recovery Officer

2 weeks ago

Huntingdon, United Kingdom Spinwell Full time

Role: Debt Recovery Officer REF 13132
Contract Length: 3 months
Location: Huntingdon
IR35: Inside
Pay Rate to Intermediary: £16.21 - £18.20 per hour

Spinwell is recruiting for a Debt Recovery Officer for an excellent opportunity within the public sector.

**RESPONSIBILITIES OF THE DEBT RECOVERY OFFICER**
- To provide an effective, customer focused support service to users of the Income and Debt Recovery service, systems, and processes. A point of contact for colleagues and service users for queries.
- To provide an effective debt recovery service to maximise income for customers and achieve resolution and payment of outstanding debt in accordance with the Collections Strategy. Providing accurate information and support in response to customers enquires according to agreed procedures, practices, and regulatory and legislative requirements.
- To ensure an integrated approach to transactions through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers, and client organisation.

**SKILLS/EXPERIENCE OF THE DEBT RECOVERY OFFICER**
- NVQ Level 2 or equivalent in Business & Administration or Finance or significant experience gained in a similar or related service working
- Experience of transactional processing and knowledge /understanding of debt recovery processes
- Experience of working independently scheduling and prioritising own work to meet service requirements
- Proven customer service background with experience of conflict resolution, negotiation, and diplomacy skills
- Experience of working in a customer focused role in a fast paced environment
- Ability to work with internal and external stakeholders to support the delivery of the Income and
- Debt Recovery service in line with the annual service plan

**Job Types**: Full-time, Temporary contract

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