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Rental Executive
4 months ago
Due to the expansion of Rent Direct, we are looking to expand our team at our busy Cambridge branch.
The primary purpose of the role will be to ensure the smooth day-to-day operation of the Rental department on site. Reporting to the Rental Manager of the location as well as the Group Rental Manager, you will be a valued and integral part of the team at a busy rental branch.
You will be involved in planning and conducting all deliveries & collections of rental vehicles, ensuring vehicles are delivered clean, and on time, every time. You will also assist with the valeting of our rental fleet along with carrying out vehicle transfers between other group locations.
When a customer is collecting a vehicle from the branch you will be the first point of contact and will be responsible for completing the relevant paperwork with the customer before showing them around the vehicle. An accurate damage inspection must be completed with the customer both before the hire and when the vehicle is being returned, you will then be required to carefully follow our damage processes if there is any new damage on the vehicle.
**Who are we looking for?**
- Experience in Vehicle Rental or another closely related service industry (such as Hotel Reception for example) would be advantageous.
- Experience in Driving and Vehicle Valeting would be advantageous.
- You must have a strong telephone manner (fluent in English).
- Confidence in using various IT software packages and a basic grasp of Mathematics (Pricing).
- You must have demonstrated fantastic customer service skills previously, be quick to build a rapport and be presentable & professional at all times.
- It is essential you have a Full UK Licence, which you have held for at least 2 years.
- Someone with the ability to work under pressure in a fast-moving environment whilst managing your workload along with completing ad-hoc tasks as they arise.
- Communicate and maintain customer service standards and measurements in line with the requirements of the Brand and the Management team.
- Someone who can contribute to a well-established customer service driven environment.
- Competitive salary offered_
**Job Types**: Full-time, Permanent
Rental (or similar) experience - 1year +
Full UK Driving licence, which you have held for at least 2 years
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Supplemental pay types:
- Performance bonus
**Experience**:
- Rental: 1 year (preferred)
- Customer Service: 1 year (preferred)
Licence/Certification:
- Full UK Driving Licence (required)
Work Location: In person
