Claims Handing and Office Administration

3 weeks ago

Buckingham, United Kingdom Coughlan Commercial Brokers Limited Full time

**Position Overview**

The office administration will include performing day-to-day administrative tasks to a high standard. These include but are not limited to answering general enquires, taking incoming phone calls, inputting data on various systems, dealing with all incoming and outgoing mail, ordering materials, distribution of incoming mail and end of day mail posting. You must be able to competently work under pressure and be able to meet KPI deadlines.

**Key Responsibilities**

**Main Responsibilities include**:Processing and administering all insurance claims competently from end to end of the insurance claims cycle. This will include being able to multi task; receiving and processing incoming calls from all clients, third party suppliers, network and customers.

The role requires the applicant to contact customers and clients to record details of any insurance claims through to the settlement of a claim.To also proactively manage clients expectations and service level requirements through the accurate processing of new work instructions, professional call handling and providing of accurate information and updates to clients.

**Key Responsibilities**:

- To be responsible for taking all new instructions across the division both domestic/commercial and direct from customers.
- Undertaking the first “Call” to the policyholder/site contact explaining our involvement and confirming customer details, to then arranging an appointment.
- Diary management.
- Obtaining the maximum amount of information available at the point of taking a new instruction and undertaking further enquiries with the Policy holder, LA’s, Insurer’s or other party’s.
- Updating our systems on a continual basis with relevant job information/call logs and documentation.
- Ensure customer service levels, KPI’s and compliance are adhered to.

**Skills**:

- Must have a high level of verbal and written communication skills.
- Ability to achieve deadlines and use own initiative.
- Excellent organisational skills and the ability to communicate and work efficiently with customers, employees and teams at all levels.

Work closely with colleagues, clients and insurers to provide a first-class service

**Key Requirements**

Experience within the insurance industry is ideal

Ability to remain calm under pressure and be able to work flexibly when required

Excellent organisational skills with the ability to manage multiple enquiries simultaneously

Fully Competent in Microsoft Office Products

Required education:

- Secondary education

Job Location:

- Buckingham MK18

Required licence or certification:

- Full UK Driving Licence

**Salary**: £16,000.00-£18,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: Insurance
Expected start date: 31/05/2023

Flextime

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