Retail Team Leader
6 months ago
**Duties and Responsibilities**:
- Develop and maintain relationships with our guests
- Monitor retail sales performance and take corrective action as needed
- Collaborating with colleagues to delivering an excellent customer service; mediating, problem solving and managing customer enquiries
- Encouraging the team to develop product knowledge, sales goals and customer service skills
- Observing health and safety regulations and ensuring team members adhere to them
- Leading the daily operations of our retail stores, including stock control and ordering of new stock, and visual merchandising to ensure the store is duly equipped to attract customers attention
- Develop and mentor a team of retail professionals to ensure success
- Collaborate with other teams to ensure optimal performance
- Monitor inventory and drive stock turnover having a hands on approach
- Ensure compliance with all retail policies and procedures
**Qualifications**:
- Proven track record of successful retail management
- Strong interpersonal, customer service and sales skills
- Excellent organizational and leadership skills
- Ability to think strategically and solve complex problems
- Proficient computer skills
- 2+ years of experience in a retail supervisory/ management environment
- Ability to drive results with a strong sense of urgency
- Flexible work hours and availability to work weekends and evenings where necessary
- Comfortable with a fast-paced and dynamic work environment
- Proven ability to remain calm and composed in high pressure situations
**Benefits**:
- Canteen
- Company events
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Retail Dept
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