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Sales and Customer Service

8 months ago

York, United Kingdom Hiscox Full time

job description:
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to help people sleep a little deeper. Creating customers for life is our mantra: doing the right thing, no matter how hard and walking away knowing you have made a positive difference is what keeps us going.

It is a challenging but rewarding role. There are a lot of technical products to learn and we navigate a number of IT systems, whilst simultaneously selling to and engaging with our customer to build an authentic connection. We do not need you to have any insurance experience, our incredible trainers will give you all the knowledge you need to succeed over a 4 week period. After this you will move into an academy environment to further strengthen your skills.

**What you will be doing;**
- Engaging with our customers over the phone, with a focus on finding the right products and securing the business through sales techniques and answering a variety of enquiries.
- Building relationships and connections that inspire, engage and that put a smile on both yours and your customers’ face.
- Working towards individual targets and KPIs - Our targets are across a balanced scorecard with quality underpinning everything we do. The heart of our targets is ensuring the customer is looked after, given honest and correct information and their needs are met.

**So why choose Hiscox?**

We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:

- £350 towards a gym or sports membership of your choice
- £300 festive hamper (choose from luxury food and premium wine)
- Simply Health Medical coverage
- 25 days holiday with opportunity to buy 5 extra days holiday
- 2 ‘Hiscox’ Days - Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
- Sharesave Scheme
- Pension, critical illness cover, life assurance
- Hybrid working once fully trained and proficient in the role

We understand you are an individual and will learn what we need to do to ensure you get up on a Monday excited to be part of the team, not dreading the week ahead. This can range from a detailed development plan to help you achieve your career goals to a range of social activities.

This role is 35 hours per week*, shift work within the hours of Monday to Friday 8am to 7pm
- Initial training is approx. 8 weeks and is office based, Monday to Friday 9am to 5pm.

person specification:
**Are you the right person?**

Customers mean the world to you and going the extra mile is a given. You believe that great service is the benchmark, with a drive to deliver against business targets. Beating and surpassing customer expectations is what gets you out of bed in the morning (that and the free coffee and toast we provide). Retail, hospitality and sales experience is desirable, as well as previous experience in hitting targets.

**You will be**:

- Driven - A desire to succeed, but with core values to guide you to the right outcome
- A Team Player - Contributing to the success of your peers
- Highly Productive - Getting things done with both quality and speed
- Resilient - Take the knocks, accept responsibility for your actions and able to get back up stronger
- Eager - Always wanting to keep your insurance knowledge up to date to provide the best sales and service experience
- A nimble learner - Receptive to feedback and always striving to improve

**Salary**: £21,000 with guaranteed salary increase on your work anniversary for the first 2 years.

The start date for this role will be end of October / beginning of November, full training provided.

**Diversity and flexible working at Hiscox**

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.