Sccm Engineer
2 days ago
**SCCM Engineer**
Agile currently has an exciting opportunity for an experienced SCCM Engineer or an EUC 3rd Line Engineer to join the infrastructure team within my clients expanding Shared Service Centre.
The team provides BAU operational support and project delivery across all infrastructure towers to multiple Public and Private Sector customers.
This role will work closely with customers to assist them in both BAU support and the delivery of new infrastructure projects.
**What you'll be doing**:
- Provide BAU operational support across customer platforms, including health checks & reporting.
- SCCM and Intune administration, including automated server/desktop patching and managed desktop deployment.
- Management of customer EUC environments, identifying potential improvements to deliver increased stability, availability, and performance.
- Managing Incidents, Problems, Requests and Changes in line with ITIL best practice & ensuring that SLAs are maintained.
- Support the development of infrastructure roadmaps, customer proposals, impact assessments & statements of work for the delivery of further solutions.
- Ensure that customer environments adhere to established standards & frameworks, meeting any compliance requirements.
**Experience**:
- A high level of technical knowledge & experience across IT Infrastructure at an enterprise level.
- Contribute to technical strategy, service development &innovation, with the ability to troubleshoot & resolve complex technical problems / incidents.
- ITIL experience of working within the framework.
- Technical knowledge of Microsoft SCCM
- Experience of:
- Windows 10 deployment
- Support of managed desktop environments with SCCM
- Managing Windows Server 2012/2016, Azure and O365 environments with SCCM and Intune
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