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Visa Processing Assistant

5 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
A number of Student Visa holders at the University of Glasgow are required to collect a biometric residence permit (BRP), an identification card issued by the Home Office which confirms the details of their visa permission. The University is authorised by the Home Office to receive, store and distribute these to students. The post-holders will be responsible for supporting this process in compliance with Home Office regulations, performing data entry functions, updating student records and filing on a large scale, handling around 6000 BRPs.
The post-holders will also be required to assist new students with enquiries regarding collection of their BRP and occasionally contact the Home Office to manage any issues or errors. There will also be a requirement to assist students person by reviewing, scanning and/or uploading immigration documents they present, updating their registration status in the University’s record system, MyCampus and issuing their BRP and Campus Card.
Full training will be provided and no prior knowledge or experience of the UK immigration system is required. We are seeking individuals who can undertake large volumes of data entry with keen attention to detail.

**Due to Home Office regulations on handling biometric residence permits, only UK and Irish nationals or those with indefinite leave to remain or pre-settled/settled status in the UK are eligible for this post. Successful applicants must undergo a Home Office security check before commencing the post.**

**Main Duties and Responsibilities**
1. Processing and filing biometric residence permits (BRPs) received from the Home Office, updating student records, notifying students their BRP is ready to collect and issuing the BRPs to students, all in compliance with Home Office regulations.
3. Liaising with the Home Office regarding BRP errors and corrections, and responding to Home Office requests for information on BRPs held/issued.
4. Responding to student enquiries regarding registration and BRP collection in the UofG Helpdesk.
5. Greeting students on entry to Visa Registration, general queue management and triage of enquiries to ensure that all students are dealt with appropriately.
6.Carrying out any other duties in support of the registration process that may be reasonably requested by supervisory staff.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**
A1 Scottish Credit & Qualification Framework level 4 in English & Mathematics or equivalent, or experience of working in a similar role

**Desirable**
B1 Knowledge/awareness of the UK immigration system

**Skills**

**Essential**
C1 Ability to undertake a large volume of administrative work quickly and accurately, with a low error rate
C3 Ability to handle sensitive documentation carefully and confidentially, in compliance with the General Data Protection Regulation (GDPR)
-

**Experience**

**Essential**
E1 Experience of working as part of a team
E2 Experience of data entry

**Desirable**
F1 Experience of working in a university or other educational environment
F2 Experience of using MyCampus
F3 Experience of using the UofG Helpdesk (Ivanti)

**Terms and Conditions**

**Salary** will be Grade 3, £21,400 - £22,197 per annum
This post is full time (35 hours per week) and fixed term for up to 8 weeks after the start date. Working pattern is expected to be full-time Monday to Friday for the 8 weeks but may consider part time hours / flexible days also.
The University would consider a-As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.