Security Scheduler

6 months ago

Paisley, United Kingdom Corps Security Full time

**Who are we?**

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

**Who are we looking for?**

We are looking for a highly skilled Scheduler to provide operational support in maintaining schedulers and rosters, ensuring that the provision of Corps Security colleagues meets client expectations and contract requirements, whilst adhering to Corps Security quality procedures and commercial targets.

You will work various hours across Days and Nights. Day shifts will be 07:00-19:00 and Night shifts will be 19:00-07:00.

**What we offer**:
We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

- Enhanced Company sick pay scheme
- Paid SIA license renewals
- Regular innovative industry training programmes
- Enhanced Family Leave Pay
- Reward and Recognition Scheme
- Cycle to Work Scheme
- Annual employee engagement and communications survey - Your View Matters
- Access to high staff discounts and perks
- Refer a Friend Scheme
- Employee Assistance Programme
- Death in Service Scheme
- Colleagues Welfare Fund

**What you will need**:

- Excellent communication skills and a strong customer focus.
- High competency at creating databases and spreadsheets.
- Ability to use own initiative and demonstrate flexible approach to duties.
- Ability to think critically when problem solving.
- Ability to work with confidential information.
- Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
- Able to achieve vetting to BS7858 Standards

**What are you going to do**:

- To provide scheduling support to the shift supervisor during their duty.
- Gain a full understanding of the functions covered at the client sites including Security, CCTV, Reception, and Business Support.
- Effectively communicate and liaise with operational management teams and client contacts to ensure service standards are achieved.
- Ensure staffing levels at all sites are maintained in conjunction with contractual requirements and any discrepancies are noted and reported to line management daily to allow appropriate remedial action to be taken.
- Act as main point of contact for all officers and staff of Corps Security.
- Provide rapid response to requests for emergency cover.
- Notify Security Officers of their shifts with location, start time, to ensure all shifts are confirmed and recorded.
- Process and maintain information in a confidential manner.
- Produce fast and accurate information for customers as requested.
- Ensure that all missed check calls are followed up, and reverse check calls where required.
- Assist with enquires from site-based colleagues, supporting departments and clients.
- Place calls through to the relevant department or manager where necessary.
- Assist operations teams in the management site-based incidents.
- To provide training to other colleagues on the scheduling system, TrackTik.

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

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