Customer Service Manager

2 weeks ago


Braintree, United Kingdom Reed Business Support Full time

Reed are currently working exclusively with a client recruiting for a Customer Services Manager.

A unique opportunity has arisen to join a dynamic team of technology disruptors at the beginning of another exciting growth phase. The company is responsible for creating cloud-based software and online tools to simplify shipping, consolidate complicatedlogistics processes and streamline e-commerce. The business has seen controlled growth, exceeding industry standards and now requires a leader to assist in accelerating that growth by liaising between the Directors and the Operations Team.

**Salary: £30k-£35k (dependant on experience)**

**Hours: Mon-Fri (40 hours per week)**

If you are an experienced Team Leader/ Manager, this would be a very exciting and rewarding role. The focus will be mostly operational, while also working very closely with the Managing Director and opportunities to progress.

Duties to include;
- Delegate and monitor specific and day-to-day tasks to our in-house and remote teams.
- Relay training and regulatory updates to the Operations team.
- Resolve customer queries and escalations.
- Liaise with service partners, suppliers, and the directors to resolve operational issues.
- Identify and feedback possible improvements to current systems and processes.
- Assist with the completion of quarterly and annual appraisals for the operations team.
- Be prepared to assist in other projects or departments to further the goals of the business.

Skills and requirements;
- Logistics background (ideal not essential)
- Outstanding written communication skills
- Exceptional customer service skills with a proven track record in conflict resolution.
- A good knowledge of MS Office, especially; Outlook, Word, and Excel.



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