Customer Service Specialist
3 weeks ago
Reed are currently working exclusively with a client based in Braintree town centre, who are recruiting for a Customer Services Specialist.
A unique opportunity has arisen to join a dynamic team of technology disruptors at the beginning of another exciting growth phase. The company is responsible for creating and providing cloud-based software, online tools, and shipping services to simplifyand streamline e-commerce. The business has seen controlled growth, exceeding industry standards and now requires new team members to assist in accelerating that growth.
**Salary: £22,984 per annum**
**Hours: Monday to Friday - 08:30-17:00 / 09:00-17:30**
Duties to include:
- Regulate and assist management of daily customer bookings.
- Provide pricing and delivery information on request.
- Resolve customer issues efficiently and effectively.
- Liaise with service partners and suppliers to resolve operational issues.
**Requirements**:
- Excellent customer service skills with the ability to accurately present and articulate verbal and written information to customers.
- Background in logistics (ideal, not essential)
- Capable of an average typing speed (30-40-word p/minute)
- A knowledge of MS Office including Outlook and Word.
- A sense of humour - desirable
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