Housing Assistant

3 weeks ago


Durham, United Kingdom Home Group Full time

**Community Housing Assistant (CHA)**
Working across Durham, Teesside, and Sunderland
Permanent, Full Time (37.5 hpw)
Salary £21,314 pa, plus great benefits
**Empowering customers to live rewarding and happy lives. That’s when it hits home**
This is a great job opportunity for a Community Housing Assistant (CHA) to join Home Group's awesome housing team in Durham, Teesside, and Sunderland. Our CHA is not just providing our customers with a home they’re building relationships with them before theybecome our customers and supporting them to sustain their tenancies. If you like variety, supporting customers, and want to develop a career in housing, then this is the perfect job for you
You’ll support with tasks such as managing our voids processes which includes liaising with localauthorities.
There’s nothing better than knowing you have given a family a new home where they will feel safe and happy.
**About you**:

- Have a “can do” positive attitude, you’re proactive and well organised
- Passionate about delivering excellent customer service and have a genuine desire to help your customers
- Confident working collaboratively with colleagues in other parts of the business and external partners
- The cherry on the cake would be if you understand/experience of housing management, housing law, and universal credit too, but it's not a deal breaker
- Comfortable using technology to update records etc. with a keen eye for detail
- Like being part of a team
- Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries
- As this is a community-based job, you need to be able to drive, as well as have access to a vehicle that has been insured for business purposes. Don’t worry, we’ll pay your expenses to cover this use.

**About our team**
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