Local Housing Manager

4 weeks ago


Durham County Durham, United Kingdom Home Group Limited Full time

Housing Manager: Communities
Permanent, Full time (37.Salary £28,200 to £32,000 pa, negotiable dependent on skills and experience, with great benefits including Health cash plan
This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Teesside, Durham & Sunderland. As our Housing Manager, youll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector.
Youll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Partners and Community Housing Assistants. Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. This will help us to improve our local neighbourhoods.
Typical day as a Housing Manager: Communities
Youll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in Teesside, Durham & Sunderland and decide on the necessary course of action.
You will develop and maintain a community plan in collaboration with our customers and external stakeholders.
You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as: Estate Inspections, Anti-social behaviour management, statutory compliance visits and viewings/sign-ups for new customers.
Youll progress legal paperwork such as notices and prepare witness statements for anti-social behaviour cases at court.
You will also have involvement across our other housing management functions.
Fancy going home each day knowing that you have helped change our customers lives for the better? You will have a background in neighbourhood management processes, either within the housing sector or an alternative sector.
Youll have an understanding of housing management, housing law and customer service.
Passionate about delivering excellent customer service and have a genuine desire to help your customers.
This job can challenge, especially when were dealing with complaints, but your resilience will help you through.
Confident working with external partners and stakeholders such as local authorities.
Hybrid working which involves working from home, in the community or your nearest local office.
Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.34 days leave (including bank holidays and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Generous pension scheme with life insurance of 3 x salary
Our tools and support help you when you need them.
There are a number of tools and support available to help you when you need them.
Exploreour benefitsin detail on our website
Housing Manager Job description , find out about? Finally do let us know if theres anything we can do, to help you shine in our process at
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