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Service Delivery Coach Home-based, North West

4 months ago

North West, United Kingdom Stroke Association Full time

**This is a fixed-term role for 12 months. Our services are contracted, we currently have funding for this contract until 31 March 2024.**
We’re looking for an enthusiastic and motivated individual to join the Locality Impact directorate as a Service Delivery Coach in the North West.
Reporting to the Service Delivery Lead, the Service Delivery Coach will empower Stroke Support Coordinators to take ownership of the continuous improvement of the quality and consistency of the services we provide. Whilst a coaching style will be appropriate for many aspects of the role, there will be occasions where strong leadership and management will need to be demonstrated to ensure coordinators are maintaining compliance of the services against organisational and contractual policies and procedures and addressing performance-related issues. Coaches may be required to work across locality boundaries.
Key responsibilities will include:
To support and empower coordinators through a coaching ethos to:

- Deliver high-quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.
- Identify gaps and respond to opportunities for service growth.
- Identify and address capability gaps and build volunteer capacity where required.
- Build strong relationships with key stakeholders.
- Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators.

The role is responsible for the day-to-day line management of Stroke Support coordinators.
You will have experience of:

- Supporting remote teams with paid staff and volunteers using a coaching style of management.
- Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway.
- Managing performance improvement.
- Championing diversity internally and externally.
- Effectively balancing a number of competing priorities.
- Using excellent communication skills.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

**Interested in this role?**

**Find out more by **downloading the role profile for the Service Delivery Coach role.**
**Still have questions?**
- Find out more about what we do.
- Find out more about the benefits of joining us.
- Find out how we’ll use your information.

**About us**

**Stroke Association. Rebuilding lives after stroke.**
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
**We’re working to improve the diversity of our team.** Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

We developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives.
To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.
If you would like to support stroke survivors to rebuild their lives, we want to hear from you

**Salary**: £31,500.00 per year