Call Handler

(Permanent - Part Time and Full Time available - Full Time is 37.5 hours per week )

**Location**: NHS Direct Wales/111, Thanet House, 10 Phoenix Way, Llansamlet, Swansea. SA7 9EH
Band 3 AFC
Salary £21,730-23,177 plus shift enhancements for unsociable hours.

Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?

You will be answering calls from the public for the NHS 111 Wales service as part of the Welsh Ambulance Service NHS Trust.

The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system.

Equally important is an ability to treat our patients with dignity, empathy and respect.

Shifts will be during the weekdays, weekends, evenings and bank holiday periods and will include a range of day and night shifts. A flexible approach to work shifts is essential.

All shortlisted applicants will be required to undertake an initial telephone-based interview and if successful at that stage will then be invited to attend for a formal remote interview via Microsoft Teams.

RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

You will be able to find a full Job description and Person Specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.