Front of House Assistant

5 months ago

Taunton, United Kingdom Clarke Willmott Full time

**Vacancy details**:
We offer a rewarding benefits package of 26 days holiday + bank holidays, life assurance, free onsite parking, and life assurance cover.

This position is on a rota basis between the hours of 8am-6pm, alternating on a weekly basis.

**Role**:Front of House Assistant
**Location**:Taunton
**Hours**:37.5hrs Mon - Friday
**Term**:Permanent
**Vacancy Reference**:1219-BTN

**Who we are**:
You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people - each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

Most of our people choose to work in a hybrid fashion, working from home and attending our offices on occasion. Our offices are in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.

**Day to day, you’ll be successful in this role by**:
You will provide excellent customer service to our visitors, performing all operations requested by the customer. This includes, but is not limited to, the efficient and prompt answering of telephone calls, courteous interaction with visitors to our premises, arranging hospitality, meeting room set ups, assisting with events, booking hotels and train tickets and completing general administrative duties as required. Some of your duties will include:
**Switchboard/Reception**
- Promptly and efficiently deal with telephone calls.
- Take and pass on accurate messages as required.
- Courteously greet and interact with visitors to the premises.
- Deal with any other reception or switchboard duties as required.
- Manage room and hospitality booking.

**Hospitality**
- Setting up meeting rooms.
- Arranging hospitality and catering.
- Supervising and assisting at events.
- Diary management and planning.

**Customer Service**
- Deal with any customer enquiries in a prompt and efficient manner.
- Anticipate customers’ needs and offer assistance where possible.
- Maintain awareness of day-to-day health and safety requirements in the surrounding working area.
- Raise any health and safety concerns to the Office and Facilities Manager immediately.
- Participate in any on site health and safety audits or assessments.

**Visitor Management**
- Registering visitors to the premises with the correct lanyards and access pass
- Recording information accurately on to systems
- Complying to the physical security policy.

**Team Collaboration**
- Supporting the facilities team to conduct tasks as and when required.
- Flexibility to adjust to different working scenarios.
- Liaising and communicating clearly with all levels of employees.

It is an integral part of this role that you comply with information security and all firm policies and procedures.

**This role is right for you if**:
You have good communication skills and enjoy working in a position that’s customer facing and site-based Monday to Friday. You will have a clear and positive communication style and a strong desire to deliver an excellent level of customer service to those you work with and support. You will have good attention to detail and an organised approach to your work.

We look forward to hearing from you if you have some of the experience outlines above and could positively impact in this role.

**What we can offer you**:
A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.

Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.

There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.

Listen to what a few members of our team have to say about what life here at Clarke Willmott is really like, to see if it’s the right fit for you.

**Apply**:
As a firm we are committed to protecting the privacy and security of your personal information. Our recruitment privacy notice details how information is collected, processed and how long it is retained for.

**Talk to our recruitment team**:
**Rachel Morris**
Recruitment Advisor
0345 209 1600

**Rebecca Cook**
R

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