Selling Systems Support Clerk

2 weeks ago


Sunderland, United Kingdom Hays Travel Limited Full time

Key Responsibilities:

- Being a point of contact to help our booking agents use our Selling Systems platforms with ease, giving advice and guidance throughout.
- Identifying and rectifying any system issues while liaising with our system provider.
- Creating new user accounts for staff members and new branches, completing password resets and making any relevant changes to the system.
- Liaise with suppliers to create contracts for new branches, creating new accounts and enabling suppliers to feed into our internal booking systems.
- Maintaining our in-house document scanner and processing supplier invoices to customer bookings where necessary.
- Operate the feedback system.
- Complete monthly reporting for branch control, user permissions and audits.
- Creation of HTML documentation.
- Credit card management.

Competencies Required:

- A good team player.
- Good organisational skills with the ability to prioritise own workload.
- A clear and effective communicator with the ability to liaise with internal and external customers.
- Ability to build relationships with customers, providing exceptional customer service at all times.
- Analytical and problem-solving skills.
- Ability to work as part of a team in a dynamic and vibrant department.
- Strong team player who is supportive and strives for success for themselves and their team.

Technical Skills Required
- Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities.
- Strong attention to detail and accuracy skills.
- File management skills.
- Web Navigation Skills.

Experience Required
- Selling Systems platform experience would be desirable.


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