Full Time Dental Receptionist
2 weeks ago
Priors Hall Dental is seeking a highly motivated and customer-oriented Full Time Receptionist to join our dental practice. This position requires exceptional leadership skills, a strong focus on patient care and communication, and a positive "can-do" attitude. As a Receptionist, you will be responsible for managing front desk operations, providing excellent customer service, and ensuring a smooth and efficient workflow during weekends.
**Responsibilities**:
Front Desk Management:
- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Manage incoming phone calls, schedule appointments, and maintain appointment calendars.
- Coordinate patient flow by communicating with dental staff and ensuring optimal use of treatment rooms.
- Ensure waiting areas are clean, organized, and stocked with necessary supplies.
Patient Care and Communication:
- Provide exceptional customer service to patients, addressing inquiries, and
resolving any issues or concerns.
- Maintain patient records, update information, and ensure accuracy of data in the
practice management system.
- Assist patients in completing necessary forms and paperwork.
- Educate patients about available dental services and provide basic information
regarding treatments and procedures.
Leadership and Teamwork:
- Display strong leadership skills by effectively coordinating with other receptionists
and dental staff.
- Collaborate with the dental team to optimise patient experience and improve
practice efficiency.
- Support and adhere to the practice's policies, procedures, and protocols.
- Maintain a positive and professional attitude, fostering a pleasant and productive
work environment.
Administrative Duties:
- Perform general clerical tasks, including scanning and data entry.
- Handle financial transactions, including processing payments, insurance coverage, and coordinating billing.
- Assist with the management of inventory and supplies, ensuring availability of necessary materials.
Qualifications and Skills:
- Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
- Strong interpersonal and communication skills, both written and verbal.
- Excellent organisational and multitasking abilities, with a keen attention to detail.
- Demonstrated leadership skills and the ability to work effectively as part of a team.
- Empathy, compassion, and a genuine desire to provide exceptional patient care.
- Willingness to adapt to changing schedules or demands.
Hours:
Monday - 8.00 - 2.30
Tuesday - 8.00 - 8.00
Wednesday - 8.00 - 2.30
Thursday - 8.00 - 8.00
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Corby: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
Reference ID: WR1
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