Customer Support Specialist

5 months ago

London, United Kingdom Klaviyo Full time

Customer Support Specialists (or Product Experts as we call them at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best technical and strategic support to our EMEA customers who are scaling their businesses with Klaviyo.
- Check out this great video from the team: _What it's like to be a Product Expert at Klaviyo_

**How you will make a difference**:

- Develop and maintain in-depth knowledge of the Klaviyo platform
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Diagnose software issues and resolve escalated customer complaints using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers and fellow Klaviyos
- Document troubleshooting and problem resolution steps
- Embody Klaviyo values

**Who You Are**:

- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- A highly collaborative teammate that works closely with peers to solve interesting issues.
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of working in a high-slope, metrics-driven team while being able to adapt quickly to changing priorities
- Experience with or able to quickly pick-up:

- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs

**Klaviyo in EMEA **:As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary care giver leave (16 week secondary) and free books (yes, any books) to name a few.

LI-Hybrid #LI-ME1

**Base Pay Range in Local Currency**:

- £40,000—£60,000 GBP

**Get to Know Klaviyo**

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
- You can find our Job Applicant Privacy Notice _here_._

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