Customer Service Advisor

1 month ago

Leeds, United Kingdom Alexander Mann Solutions Full time

**Customer Service Advisor - Leeds**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

**Location - Site Details**

Leeds, Lovell Park, LS2 8DA

*Opportunity for hybrid working after a 6-month period

**Start Date: 14/08/23**

**Pay Rate: £12.70 per hour, paid weekly (to be reviewed)**

**Shift Pattern: Middays, Start 11am-1pm Finish 7pm-9pm. Training hours: Mon - Fri, 12pm - 8pm.**

**Product Area: Digital Banking Helpdesk**

**KEY RESPONSIBILITIES**:

- Managing inbound customer calls relating to accounts and products
- Telephony and admin-based tasks to service customer queries
- Take ownership of customer problems and being able to solve them at first point of contact
- Contribute to an environment where colleagues want to work and where customers feel valued

**SKILLS**:

- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
- **There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.**_

**WHAT’S IN IT FOR YOU?**
- 4 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry
- **About our Lovell Park site...**_
- With a track record for progressing our colleagues (6 this year already) this site is conveniently 5 mins from Leeds' vibrant centre and takes pride in supporting local community and charities._
- It also tries to make the working day enjoyable with the following facilities:_
- _A recently furbished canteen including a Starbucks outlet_
- _Rest areas throughout Lovell Park including a pool table and TVs etc._
- _On-site Gym facilities, including showers / changing facilities (paid gym membership)_
- _Kitchenette areas on each floor with fridges and microwaves_
- _Prayer Room_
- _Free (bookable) car parking (often but not always available)_
- _Great transport links_

**Are you interested in this opportunity?**

To apply, click on the link below and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next

ACV00476

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £12.70 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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