Facilities Assistant

4 weeks ago

Edinburgh, United Kingdom Mitie Full time

Facilities Assistant / Roving Ambassador

Part Time 20 Hours Per Week

£12,511 PA

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Job objectives and responsibilities

The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building

Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded

Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories

To deliver a 5* hotel concierge style experience

Main duties

Act as main support to the facilities manager and FOH lead

Support the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process compliance

Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required

Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required

Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture

Provide “at desk” first fix IT and AV support

Be the face of the facilities team by providing tangible service that is visible and easily accessible

Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service

Excel

Challenge

Inspire

at service delivery, we must be the best at everything

We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?

Have fun and be passionate about what you do

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Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom

Lead briefings in the absence of the facilities manager

Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible

Carry out floor walks and service audits, and proactively logging work orders

Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard

To escalate any feedback relating to the service provided by the service team

Creating, updating, and displaying signage as required

Liaise with our client Communities and Workplace Experience colleagues to support the delivery of their initiatives and activities

Support the provision of other services, such as mail distribution, IT hardware goods in/out

Administrative tasks and ad hoc reporting

Support onsite facilities inspections

Focus on out of line safety and security items

Host contractors on site

Respond to First Aid incidents

Lost property management

To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie

Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies

Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements

Provide support to the wider service team as and when required

Complete any reasonable management request or task

Deputise in the absence of your Manager or similar supervisory position

Person Specification

1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality

Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people

A genuine interest in facilities or workplace management and desire to develop within the industry

Able to work independently and coordinate multiple tasks at once

Essential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace team

Have excellent analytical skills and a high level of resilience

Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence

Immaculate grooming, personal presentation and sense of style

Must be able to identify and resolve issues, and to meet and exceed the expectations of our client

Must be highly proficient in Outlook, Word, Teams, and Chrome

Competent using visitor and space management tools, such as Condeco, ProxyClick, etc

SIA certification desirable

IOSH certification desirable

Essential to be able to process large volume of queries across multiple platforms

Average 70wpm typing speed desirable

Core skills required: Attention

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