Contact Centre Advisor

**This Vacancy**
Due to the expansion of our progressive Practice, a vacancy has become available in our innovative Contact Centre. You will be the first point of contact for patients and have a diverse range of responsibilities. Your role will be integral to the Practice and our patients, as you ensure that they receive the right care, at the right time and by the correct method. Portsdown Group Practice is a large, urban practice with 63,000 patients, working across 6 sites. The work we do is challenging, interesting and hugely varied, reflecting the demographic mix of our patients. We are a long
- established training practice and our commitment to ongoing learning is unparalleled. You will be joining us at an incredibly exciting time as we embrace our new Model of Care and strive to deliver positive and meaningful outcome for our patients. If you can work, sometimes under pressure, to high standards, are flexible and reliable, with excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you.

**Working Pattern**:
33 hours per week

Monday 0800 - 1730 (60 minute unpaid lunchbreak)

Tuesday Day off

Wednesday 0800 - 1630 (60 minute unpaid lunchbreak)

Thursday 0800 - 1730 (60 minute unpaid lunchbreak)

Friday 0800 - 1730 (60 minute unpaid lunchbreak)

**Rate of Pay**:
£10.90 per hour

**Introduction to Surgery**

**Philosophy and Practice**
Everyone working within the Practice is committed to the provision of high quality primary care for the benefit of our patients, whom we respect and value. We strive to be an open-minded, friendly, caring and inclusive team.

**Mission and Values**
The Practice aims to deliver our philosophy by:

- Providing readily accessible medical and preventative health care within a structured, efficient, open-minded and caring environment.
- Encouraging the professional and personal growth of the whole team, clinicians and their support staff, promoting job satisfaction whilst maintaining financial viability.
- Optimising the use of our resources, commensurate with the size of our very large Practice, creating opportunities not always available to Practices with a smaller list of patients. Our size and innovative approach enables us to encompass and evolve with an ever-changing NHS.
- Challenging pre-conceived ideas, leading to more efficient ways of working for the benefit of our patients.

**Practice Background**
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY),
Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).

We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCA’s, MSK Physiotherapists,
Podiatrist, Dietitians, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical
Pharmacists, Pharmacy Technicians and Prescription Clerks.

The Practice is well established, financially secure and successful.

**Team Approach / Organisational Structure**
Multi-disciplinary teams work across all sites.

Our organisational structure includes a Management Team, based at Kingston Crescent (Group
Business Director, Operations Manager, Business Intelligence Manager, Finance Manager, Clinical
Team Manager and Management Support Team) and a surgery team at each site.

We recognise that our team needs to work as a strong anchor chain within the community we serve.
Like a chain we acknowledge that every link has to be strong. We achieve this by working together, supporting each other and continuously inviting team members to make suggestions aimed at providing efficient, safe processes for our patients.

**Teaching, Training and Development**
The Practice has a long history of training - we train GP registrars, student nurses and have pharmacy student placements. We are committed to the ongoing development of the entire team, including mandatory and developmental training for all our staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role. The Practice funds, via a
“learning agreement”, any training which is felt will benefit the individual and the Practice.

**Staff Benefits**
- Additional Days Holiday on Your Birthday
- Funded Private Health Plan with Benenden (with Option to Add Family Members)
- Annual Pay Review
- NHS Pension Scheme
- Generous Annual Leave Entitlement
- Eye Care Vouchers
- Social Events
- Refreshments
- Corporate fleece jacket

**This Recruitment**

The closing date for this post is: 8th September 2023

Applicants who are successful following this process will be invited for interview: 15th September 2023
- **Please ensure that