Guest Services Assistant

3 weeks ago

Shrewsbury, United Kingdom Salop Leisure Limited Full time

**Who are we?**

We are a 5* Touring & Glamping site located on the outskirts of Shrewsbury, we also offer all sorts of activities from Cold water swimming in our Bio tip pool to a military style assault course.

We have 118 fully serviced touring pitches, 40 luxury glamping units, activity centre & gym on site. We are a busy site that is open all year round.

We also have a coffee shop/pizzeria on site which is very popular with on park guests and locals.

**Who we’re looking for**

Can you deliver great customer service in a fast paced, busy environment?

Guest Services assistants’ main task is to ensure guests have an enjoyable visiting experience.

Hours of work will vary depending on the business’s needs, so a flexible approach is necessary.
Weekend and bank holiday work on a rota basis are a requirement of the job.

**Duties & Responsibilities:

- **
- To manage the check-in/check-out process
- Provision of a warm and welcoming introduction to customers upon arrival and throughout their stay, providing them with all the relevant information and recommendations.
- Manage bookings including creating bookings, dealing with enquiries, taking payments and managing the arrival and departure processes
- Ensure all cash is managed securely and properly accounted for including end of day banking.
- Responsible for the opening and closing of reception in accordance with reception opening hours and roster
- Promptly and professionally respond to security and other emergencies.
- Ensure the reception area and paperwork complies with Health and Safety & GDPR procedures
- Delivering an excellent level of customer service at all times
- Support other departments such as activities, maintenance, grounds, housekeeping and coffee shop.
- General administration duties
- Excellent written and verbal communication skills.
- Computer literate with good knowledge of MS packages and ability to learn Company

Inhouse package.
- Previous customer facing experience preferred.

Working hours

We are looking for one full time member and two part time members to compliment our existing Team. Hours will be over 5 days a week on a rota basis and will include Weekends and some 8pm finishes.

Full time 40 hours

Part time 24 hours

**Job Types**: Full-time, Part-time

**Salary**: £7.49-£10.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Ability to commute/relocate:

- Shrewsbury, SY5 6QS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Guest Services Assistant

  • Guest Service Assistant

    2 weeks ago

    Shrewsbury, United Kingdom Holiday Inn Express Shrewsbury Full time

    **Job Ref**:KGH8941 **Branch**:Holiday Inn Express Shrewsbury **Location**:Holiday Inn Express Shrewsbury, Shropshire **Salary/Benefits**:£11.44 per hour **Contract type**:Permanent **Hours**:Part Time **Hours per week**:15 **Posted date**:18/06/2024 **Closing date**:01/09/2024 **The role** Our **Guest Service Assistants** are responsible for...

  • Guest Service Assistant

    2 weeks ago

    Shrewsbury, United Kingdom Holiday Inn Express Shrewsbury Full time

    The role   Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Shrewsbury (SY2 6LG) Guest Service Assistant duties include:  supporting your hotel in achieving all brand and...

  • Guest Service Assistant

    4 weeks ago

    Shrewsbury, United Kingdom Holiday Inn Express Shrewsbury Full time

    **Job Ref**:KGH8665 **Branch**:Holiday Inn Express Shrewsbury **Location**:Holiday Inn Express Shrewsbury, Shropshire **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:37 **Posted date**:09/04/2024 **Closing date**:11/05/2024 **Are you friendly and approachable? Do you value great customer...

  • Guest Service Assistant

    4 weeks ago

    Shrewsbury, United Kingdom Holiday Inn Express Shrewsbury Full time

    **Job Ref**:KGH8424 **Branch**:Holiday Inn Express Shrewsbury **Location**:Holiday Inn Express Shrewsbury, Shropshire **Salary/Benefits**:Competitive Salary + Unique Perks **Contract type**:Permanent **Hours**:Full Time **Hours per week**:37 **Posted date**:15/02/2024 **Closing date**:17/03/2024 **Are you friendly and approachable? Do you value...

  • Guest Service Assistant

    3 weeks ago

    Shrewsbury, United Kingdom Holiday Inn Express Shrewsbury Full time

    **Job Ref**:KGH8357 **Branch**:Holiday Inn Express Shrewsbury **Location**:Holiday Inn Express Shrewsbury, Shropshire **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Part Time **Posted date**:25/01/2024 **Closing date**:27/02/2024 **Are you friendly and approachable? Do you value great customer service?** This could be...

  • Guest Service Assistant

    1 week ago

    Shrewsbury, United Kingdom Holiday Inn Express Shrewsbury Full time

    **Job Ref**:KGH8835 **Branch**:Holiday Inn Express Shrewsbury **Location**:Holiday Inn Express Shrewsbury, Shropshire **Salary/Benefits**:£11.44 per hour **Contract type**:Contract **Hours**:Full Time **Shift pattern**:6.45am-3.15pm/ 2.30pm-11pm **Hours per week**:37 **Posted date**:28/05/2024 **Closing date**:30/06/2024 **Are you friendly and...

  • Guest Service Assistant

    4 weeks ago

    Shrewsbury, United Kingdom Holiday Inn Express Shrewsbury Full time

    **Job Ref**:KGH8665 **Branch**:Holiday Inn Express Shrewsbury **Location**:Holiday Inn Express Shrewsbury, Shropshire **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:37 **Posted date**:09/04/2024 **Closing date**:11/05/2024 **Are you friendly and approachable? Do you value great customer...

  • Guest Service Assistant

    4 weeks ago

    Shrewsbury, United Kingdom Holiday Inn Express Shrewsbury Full time

    **Job Ref**:KGH8666 **Branch**:Holiday Inn Express Shrewsbury **Location**:Holiday Inn Express Shrewsbury, Shropshire **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Part Time **Hours per week**:0 **Posted date**:09/04/2024 **Closing date**:11/05/2024 **Are you friendly and approachable? Do you value great customer...

  • Guest Services Assistant

    2 weeks ago

    Shrewsbury, Shropshire, United Kingdom Salop Leisure Limited Full time

    Who are we?We are a 5* Touring & Glamping site located on the outskirts of Shrewsbury, we also offer all sorts of activities from Cold water swimming in our Bio tip pool to a military style assault course.We have 118 fully serviced touring pitches, 40 luxury glamping units, activity centre & gym on site. We are a busy site that is open all year round.We also...

  • Guest Support Assistant

    3 weeks ago

    Shrewsbury, United Kingdom PGL Travel Full time

    **Are you organised, sociable and looking for a fun & rewarding career?** - Fair pay for all - We are committed to aligning our pay rates with the real Living Wage so from 1 April 2024 we will be increasing our pay rate to £12 / hour (currently £10.90). On top of this, we reward your loyalty and experience too; for your second season and third season,...

  • Guest Server Apprenticeship

    3 weeks ago

    Shrewsbury, United Kingdom Pizza Hut Restaurants UK Full time

    Job Reference pizzahut/TP/76311/23212 **Number of Positions**: - 1**Contract Type**: - Permanent**Contract Details**: - 30 Hours per Week**Salary**: - up to £10.42 plus tips (pay rates differ dependent on age)**Working Hours**: - Mixture of shifts Monday to Sunday**Location**: - Meole Brace Park, Hereford Road, Shrewsbury.**Closing Date**: -...

  • Guest Experience Lead | Grove at Shrewsbury

    1 day ago

    Shrewsbury, Shropshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create...

  • Service Assistant

    2 weeks ago

    Shrewsbury, United Kingdom National Trust Full time

    As a Service Assistant, you'll help us deliver high quality experiences in the mansion East Wing Apartment and First Floor. **Contract duration**:Fixed term contract until 4th November 2024 **Hours**: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over...

  • Service Assistant

    2 weeks ago

    Shrewsbury, Shropshire, United Kingdom The National Trust Full time

    Service Assistant - ShrewsburyOverviewJoin an enthusiastic team at a popular attraction to ensure visitors have a fantastic experience this summer. As a Service Assistant, you will be the friendly face providing information about the Attingham Estate, contributing to memorable visits for families.You will play a crucial role in the Visitor Experience Team...

  • Food & Beverage Assistant

    4 weeks ago

    Shrewsbury, United Kingdom The Shrewsbury Club Full time

    JOB DESCRIPTION: FOOD & BEVERAGE ASSISTANT Job Purpose: To provide a warm, friendly and efficient food and beverage service to our members ensuring exceptional service standards are delivered and maintained at all times in line with our member and guests expectations. Department: Food & Beverage Key Duties and Responsibilities: - Assist in creating a...

  • Food & Beverage Assistant

    4 weeks ago

    Shrewsbury, United Kingdom The Shrewsbury Club Full time

    JOB DESCRIPTION: FOOD & BEVERAGE ASSISTANT Job Purpose: To provide a warm, friendly and efficient food and beverage service to our members ensuring exceptional service standards are delivered and maintained at all times in line with our member and guests expectations. Department: Food & Beverage Key Duties and Responsibilities: - Assist in creating a...

  • Assistant Site Manager/Site Manager

    2 weeks ago

    Shrewsbury, Shropshire, United Kingdom S Guest Consultancy Services Ltd Full time £45,000

    Assistant Site Manager - New build housing - Telford - up to £45,000 (dependant on experience) + packageDo you have experience within new build housing, having experience with volume and also working to a 5* standard?Do you want to be a part of a well established and reputable contractor who due to the continued increase in work are currently recruiting for...

  • Service Assistant

    3 days ago

    Shrewsbury, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service for families this summer. You'll be a friendly face and provide information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit. We'll be welcoming tens of thousands of visitors over the...

  • Welcome & Service Assistant

    3 weeks ago

    Shrewsbury, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You will provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit. **Hours**:22.5 hours per week **Contract duration**:Permanent **What it's like to...

  • Welcome & Service Assistant

    2 weeks ago

    Shrewsbury, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You'll provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit. **Salary**:£11.64 per hour **Contract duration**:Fixed term until 2nd March...