Welcome & Service Assistant

3 weeks ago

Shrewsbury, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You will provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit.

**Hours**:22.5 hours per week

**Contract duration**:Permanent

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Reporting to the Welcome Manager, you’ll be working alongside the Welcome and Service Assistants, Service Assistants, and an amazing group of Volunteers. Our properties are full of life and locally loved. Your contractual location will be Attingham Park however, you'll also work across Sunnycroft, Town Walls Tower and Cronkhill throughout the year.

The Welcome Team are very enthusiastic about welcoming everyone and the excellent service our team provides, plays a huge part in us fulfilling this goal.

Click here for more information about this location

What you'll be doing:From open to close, we are a 7 day a week operation, 364 days a year. You will be on hand in our Visitor Reception to answer queries and making sure visitors can find everything they need for their visit, to help with site coordination and to talk about conservation work and exciting programming and events for our visitors to enjoy.

As the largest conservation charity in Europe, we work hard to raise funds to continue to care for our sites forever for everyone. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. You will promote National Trust Memberships and actively talk to our visitors about how they can support our cause. There is plenty of opportunity to learn new skills

This is an active role; you’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. You will help maintain site presentation through litter picks, ensuring signage is clean and presentable and maintaining the visitor reception tidiness and cleanliness through the day.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (22.5 hrs pw)

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