Commercial Client Handler

3 weeks ago

Teddington, United Kingdom Kingsgate Recruitment Ltd Full time

**An exciting opportunity for a Commercially aware Client Handler to play an essential role within one of the UK’s top Independent Brokers.**

As a Client Handler, you’ll be responsible for managing your own book of business within our large and successful Commercial (Enterprise) who provide bespoke solutions to a broad spectrum of commercial clients.

**WHAT YOU’LL DO**:
You’ll be the first point of contact for your clients and will use this to build and manage key relationships. You’ll gain exposure to all aspects of managing your own portfolio of clients, through to building new business opportunities.

On a day-to-day basis, you will:

- Manage a portfolio of 25 risks per month with a Premium range typically £1,000 - £20,000+
- Work efficiently on achieving targets for retention, new business and cross selling
- Deal with general enquiries from clients, including new business, mid -term renewals and retention, providing the best Customer Service at all times
- Manage policy renewals effectively and with accuracy
- Draft reports professionally and chase clients for information
- Provide support to the Client Manager and Client Executives.

**WHAT YOU'LL NEED**:
You will ideally have built up some experience within a Commercial insurance setting and be looking for your next career move and a fresh challenge. A natural and enthusiastic communicator with a strong customer service ethos, you’ll be confident:

- Building effective relationships with your clients, your team and the wider company
- Striving towards achieving your goals through self-development and being unafraid to ask questions
- Have good technical understanding of Commercial products (Commercial Combined, Property Owners, Fleet, Financial Lines)
- Be organised, accurate and have excellent attention to detail
- You will have passion, energy and a strong customer service ethos
- Be effective, confident & considerate in your communication and be able to adapt your communication style accordingly
- Intuitive thinking and confidence with decision making
- Strong IT skills - ideally using Acturis (not essential)
- Have a Cert CII or a genuine interest in achieving and continuing development
- Commercial underwriting or claims background considered.

Whilst we welcome all the usual things; professionalism, accuracy and technical ability, we also look out for **personality**, **team fit** and someone who is able to make a really **positive difference** to the team and wider company.

**WHAT YOU’LL RECEIVE - REWARDS & BENEFITS**

You’ll thrive on being challenged in a role that provides balance and reward in equal measures and, in return, you’ll benefit from:

- A rewarding role within a supportive and fun working environment for a company with an **exceptional industry-wide reputation** for training and development
- A generous annual salary, reflective of your experience and commitment
- Annual Profit Share Bonus
- Hybrid Working (applied after qualifying period)
- Healthcare Insurance
- Fully funded CII pathway (including Membership, Study Materials, Exam Entry and paid study leave) plus achievement awards
- Opportunity to participate in our proactive Corporate Social Responsibility programme, including fundraising for local projects and regular support for local food banks
- Fun company events and opportunities to socialise
- Office close to Burgess Hill station
- Daily Dress-Down - It’s not about what you wear, it’s about what you can do

You’ll also be provided with comprehensive training to enable you to achieve a high level of technical ability, together with **fully-funded** sponsorship to achieve or continue with your professional development through the CII.

**WHO YOU’LL BE WORKING FOR**

Our delivery of high quality, bespoke services is backed by our core values**:Passionate, Expert, Straightforward and Ethical** and we look for people who can demonstrate these consistently.

We are a family-friendly company and are proud of putting our staff at the very core of who are and what we do. By championing training and development, we aim to get the best out of everyone we work with by going above and beyond and being:

- One of the UK’s **largest Independent** Insurance Brokers
- Investors in People **Gold Award** holders
- A CII **Chartered Broker**:

- A **Top 5 Broker**to work for
- A **people centric** company with strong values
- A company that **actively encourages** and sponsors continual personal and professional development.

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