General Assistant

3 weeks ago


Swindon, United Kingdom Campanile Hotel Swindon Full time

Covering a multiple departmental shifts including Reception, Restaurant, Bar, Kitchen, Housekeeping where assigned:

- Implement & respect chain's SOP
- Implement corrective action after guest review, mystery visit and complaint letter
- Invoice contracted company
- Invoice individual guest
- Run End of day reports
- Follow up on debtors
- Participate in the up sell / cross sell
- Participate in the opening and closing of the department
- Ensure guest safety
- Participate in the departmental administrative tasks
- Manage hotel's booking channels - Rates & availability
- Handle individual reservation - Reservation / Cancellation / Modification
- Execute check in - Prepare guest arrival. Handle overbooking situation. Welcome the guest. Follow up registration procedure
- Provide Service to the guest - Provide information about the stay. Deal with guest comments
- Execute check out
- Deal with guest laundry
- Prepare the meeting room & coffee break
- Take the food & drinks order
- Ensure proper billing
- Participate in the organisation of department for service
- Clean restaurant (furniture & floor)
- Prepare the table settings
- Prepare the back of house
- Prepare the meeting room & coffee break
- Welcome the guest. Take the food and drink order. Service of the food and drink. Ensure guest satisfaction. Clean the table away
- Participate in the after-service cleaning. Clean the guest crockery, clean the washing & restaurant area, clean the bar area, clean crockery for guest usage
- Action room service clearance in room
- Ensure banqueting material storage
- Ensure food hygiene compliance

Desirable:

- Basic knowledge and experience in the hospitality industry
- Customer-oriented
- Can-do attitude
- Good attendance
- Respectful
- Shifts work including Bank Holidays and Weekends

**Benefits**:

- Employee discount
- On-site Free parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

**Job Types**: Part-time, Permanent

**Salary**: £10.42 per hour

Work Location: In person


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