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Motor Claims Handler Level

4 months ago

Chelmsford, United Kingdom Gallagher Full time

**Motor Claims Handler**
- Based in our Chelmsford office, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf on the client. The role will involve examining the damages to people and property (homes, vehicles and offices), as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end._

**Primary Responsibilities**:

- Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
- Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
- Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
- Respond to all written and phone enquiries clearly, courteously and promptly.
- Review claims regularly using diary system to ensure accurate reserves and timely closure.
- Develop relationships with clients by providing a friendly, efficient service.
- Liaise with and control own solicitors to ensure cases not abandoned to them.
- Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
- Comply with all GB and office procedures.
- Actively participate in GB training programme.

**Essential Skills**:

- Strong Communication Skills
- Verbal & Written Demonstrates the ability to communicate in a complete, concise and logical manner on adjuster level files
- Presentation Skills Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise.
- Ability to build relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions.
- CII Certificate in Insurance desired but not essential

**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

What can Gallagher Bassett offer you:

- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 94750