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HR & Payroll Operations Lead

4 months ago

Bromley, United Kingdom Liberata Full time

**Job Title: HR & Payroll Operations Lead**

**Vacancy reference number: 00542**

**Salary: up to £45,000 depending on experience (this includes London Weighting)**

**Location: Hybrid worker - Bromley**

**Contract type: Permanent - Full Time (37 hours a week)**

**The Vacancy**:
Liberata is committed to developing and growing its HR and Payroll services, creating a true Shared Service function which champions the sharing of best practice and working together to improve efficiency. We are seeking an experienced individual for the role of HRP Operations Lead - covering our Corporate, Maintained Schools and Academy clients. You will be responsible for HR and Payroll service lines for our Bromley and Croydon teams, leading, motivating, advising, and organising your team to ensure the successful achievement of KPIs and SLAs.

**Key tasks and responsibilities**:

- Responsible for the day-to-day operational management of the team, along with ownership of work distribution and allocation of priorities.
- Ensuring the team deliver to meet contractual targets and in line with operational (procedural) standards.
- To ensure the service is processed accurately and on time.
- Maintain monthly control & reconciliation process.
- Ensure team members are managed within Liberata policy and procedures.
- Identify training and development needs across the team.
- Champion, support and deliver continual process improvement with digital first approach.
- Review, update and maintain office procedures and process documentation.
- Support HRP Operations Manager at meetings with the client as required.
- Supports strategic HRP initiatives and projects.
- Ensure handling of personnel data is compliant with GDPR.
- Weekly task review and allocation meetings.
- Ensure the quality of team members output meets and exceeds Liberata standards.
- Conducts and document 121 performance reviews with direct reports.
- Maintain relationships with internal and external stakeholders.
- Produce client KPI reporting packs.

**Essential Skills and Attributes**:

- HR & Payroll transactional experience
- Ideally working towards a Professional qualification or an equivalent level of experience - CIPD / CIPP
- Experience of working in Local Government authority’s, including schools
- Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths
- Experience\understanding in meeting service line targets
- Knowledge of service line activity of various IT systems
- Excellent organisational and relationship skills
- Excellent verbal and written communication skills
- Good coaching and mentoring skills
- Excellent planning and resource leadership skills

**The Company**:
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values **Expert**, **Accessible**, **Dependable**_._

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

**Our Staff Benefits**:

- free eye tests,
- 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
- Organised company events
- A casual dress code
- Wellness programme
- Staff Referral Programme.
- Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams.
- Liberata will also automatically enrol you into our contribution matching pension scheme.

The closing date for this vacancy is**:14th September 2023**
- Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential_.

**Job Types**: Full-time, Permanent

**Salary**: Up to £45,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bromley: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 197